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Instead, it deals with how to communicate and execute your business strategy, usually by establishing specific performance metrics and standardized processes to evaluate and promote performance across the company. The term originated with Gartner, the global research and advisory firm , back in 2001. Reduce costs.
Solution overview In this post, we walk through a call center analytics solution that provides insights into the call center’s performance in near-real time through metrics that determine agent efficiency in handling calls in the queue. EventTime – This is the time when the call center stream is sent (via the KDG in this post).
Other challenges include communicating results to non-technical stakeholders, ensuring data security, enabling efficient collaboration between data scientists and data engineers, and determining appropriate keyperformanceindicator (KPI) metrics.
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