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What is just as important, however, is having someone who truly understands the data itself from a technical and business perspective. For the Jedox AI project at ServiceMaster, this data expert is Kevin Kennedy, who has served as business systems manager at its division Terminix since 2005.
Or Ford (it is amazing that in 2013, for such an expensive product, it looks so… 2005). The sad reality is that it takes a lot (from a data, people, process perspective) to be ready to optimize for LTV. Beat Beneful. Don't be like IBM's tablet experience (old, substantially brand negative).
First presented at an eMetrics summit in 2005 the 10/90 rule was borne out of my observations of why most companies fail miserably at web analytics. Fourth Bit Of Context. The 10/90 Rule! I can't ever talk about tools without reminding you of my 10/90 rule for magnificent success in web analytics.
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