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Every customer has something to teach us about how companies use data to transform a business or change lives. “We knew our journey with predictiveanalytics and sentiment analysis was going to be a gradual progression that would eventually help us understand and better serve our customers.
You know, case in point, if you were to talk about predictiveanalytics 20 years ago, the main people in the field would have laughed you out of the room. Predictiveanalytics, yeah, not so much.” The data governance, however, is still pretty much over on the datawarehouse.
Historical analytics can help to support the marketing process, which can also be augmented by predictiveanalytics, alternatively known as data mining, which can help to identify patterns in customer behavior. In particular, the existing data could be analysed to discover patterns in customer behaviour using data mining.
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