AWS Big Data

OCTOBER 11, 2023

Solution overview In this post, we walk through a call center analytics solution that provides insights into the call center’s performance in near-real time through metrics that determine agent efficiency in handling calls in the queue. We use two datasets in this post.

Management

Occam's Razor

DECEMBER 9, 2013

Or Ford (it is amazing that in 2013, for such an expensive product, it looks so… 2005). Go buy a simple A/B testing tool ( Visual Website Optimizer , Optimizely ), go crazy optimizing every little thing to take money from the people who want to give it to you! Beat Beneful.

Marketing

Occam's Razor

OCTOBER 19, 2010

First presented at an eMetrics summit in 2005 the 10/90 rule was borne out of my observations of why most companies fail miserably at web analytics. If you have evolved to a stage that you need behavior targeting then get Omniture Test and Target or Sitespect. Experimentation and Testing Tools [The "Why" – Part 1].

Analytics