David Menninger's Analyst Perspectives

MAY 8, 2025

I urge people not familiar with this time to search 2006 IVR cheat sheet and gethuman.) So aggressively that a robust anti-IVR consumer movement erupted and caused a great deal of reputational damage to the contact center industry. (I Then came social media.

Cost-Benefit 130

Cost-Benefit Key Performance Indicator Interactive Uncertainty 130

Occam's Razor

JANUARY 12, 2015

A very special type of metric is designated to be a Key Performance Indicator (KPI). From the person, me, who created the 10/90 rule all the way back in May 2006 (#omg), it should not be surprising that the importance of the tool is a bit smaller than that of the Big Brains. Percentage that other thing.

Analytics 151

Analytics Slice and Dice KPI Metrics 151

Jet Global

JULY 29, 2020

Because Discoverer has been non-strategic since 2006, it’s a challenge for IT to successfully write reports. While your team members drive most reporting tasks, establishing key performance indicators (KPIs) with trigger points that flag data outside of the acceptable range can drive your business performance score even higher.

Reporting 98

Reporting Cost-Benefit Consulting Finance 98

Occam's Razor

DECEMBER 12, 2011

You are a small sized business and these four simple key performance indicators will literally rock your world as soon as you start measuring them. What key performance indicators are optimal for you? Here's how that picture might look like (from a post I wrote in July 2006!)… Bounce Rate.

Metrics 153

Metrics Key Performance Indicator Measurement Optimization 153

Occam's Razor

MARCH 23, 2021

Underpinning our Smart Lessons work is the very basic – incredibly complex – art of picking the right Key Performance Indicator. From 2006: Is Real-Time Analytics Really Relevant? ). It underpins every dimension of success.

Analytics 133

Analytics Scorecard Strategy Testing 133

Occam's Razor

JANUARY 4, 2016

The specific metric I've been mad about since day one of this blog ( May 14th, 2006! ) Every standard report in every standard tool is configured off Visits (or in Google Analytics language, Sessions), rather than Visitors (GA language, Users). is Conversion Rate. It is measured as Orders/Visits. [Or,

Metrics 89

Metrics Analytics Cost-Benefit Key Performance Indicator 89