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The Consequences of AI-Induced Head Count Reduction for Contact Centers

David Menninger's Analyst Perspectives

There are already plenty of success stories about enterprises reducing friction for agents, saving time and expanding the breadth of interactions that can be handled automatically. But the funnel that moves interactions through escalations will become tighter, allowing through only complex or high-value issues.

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Structural Evolutions in Data

O'Reilly on Data

” Each step has been a twist on “what if we could write code to interact with a tamper-resistant ledger in real-time?” ” There’s as much Keras, TensorFlow, and Torch today as there was Hadoop back in 2010-2012. This technique simulates interactions in a complex system.

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Run high-availability long-running clusters with Amazon EMR instance fleets

AWS Big Data

Amazon EMR is a cloud big data platform for petabyte-scale data processing, interactive analysis, streaming, and machine learning (ML) using open source frameworks such as Apache Spark , Presto and Trino , and Apache Flink. Under Allocation strategy , select Apply allocation strategy.

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Why Data Driven Decision Making is Your Path To Business Success

datapine

Download the list of the 11 essential steps to implement your BI strategy! Data driven decision making (DDDM) is a process that involves collecting data based on measurable goals or KPIs, analyzing patterns and facts from these insights, and utilizing them to develop strategies and activities that benefit the business in a number of areas.

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Strategic planning: How CIOs can build the best possible future

CIO Business Intelligence

Situation analysis involves diagnostically fleshing out the psycho-social-economic reality of the present — how we think, how we live, how we interact, how we work. For twenty years, from approximately 1980 to 2000, the primary objective of IT strategy was to solicit funding. Organizations were reluctant to spend money on technology.

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Things get nasty in lawsuit between WordPress.org and WP Engine

CIO Business Intelligence

In 2010, in response to mounting public concern, the WordPress source code and trademarks were placed into the nonprofit WordPress Foundation, which Mullenweg created, with Mullenweg and Automattic making sweeping promises of open access for all,” the filing said. Enterprise impact The WordPress relationship with enterprises is complicated.

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Communal Computing’s Many Problems

O'Reilly on Data

After the release of the iPad in 2010 Craig Hockenberry discussed the great value of communal computing but also the concerns : “When you pass it around, you’re giving everyone who touches it the opportunity to mess with your private life, whether intentionally or not. Remote work changes when and where I should interact with work.

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