What is ITIL? Your guide to the IT Infrastructure Library
CIO Business Intelligence
MAY 16, 2022
In 2011, another update — dubbed ITIL 2011 — was published under the Cabinet Office. The five volumes remained, and ITIL 2007 and ITIL 2011 remained similar. million ROI over three years, and Capital One reduced its “business critical” incidents by 92% over two years. How does ITIL reduce costs?
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