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The Consequences of AI-Induced Head Count Reduction for Contact Centers

David Menninger's Analyst Perspectives

There are already plenty of success stories about enterprises reducing friction for agents, saving time and expanding the breadth of interactions that can be handled automatically. But the funnel that moves interactions through escalations will become tighter, allowing through only complex or high-value issues.

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Top 10 Management Reporting Best Practices To Create Effective Reports

datapine

As Tyrone Cotie, treasurer of Clearwater Seafoods says in 2015 Benchmarking the Accounting & Finance Function report , “…no matter how quickly you compile and release historical financial statements, you never make a decision from them. They’re also slow. Who are my most profitable clients?

Reporting 263
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Meter Command: the modern network interface

CIO Business Intelligence

Today, Meter takes another step forward in its mission to deliver excellent products and services, with a product that we think will fundamentally shift the way we interact with and manage networks – Meter Command. This allows users to query their network, make changes, and create interactive software. Users are being onboarded today.

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Take Your SQL Skills To The Next Level With These Popular SQL Books

datapine

17) “SQL Database Programming” (2015 Edition) By Chris Fehily. Also, interactive online tools and platforms such as Codecademy and SQLZoo will allow you to develop and practice your programming skills in an engaging, practical setting – an excellent supplement to your book learning efforts. Viescas, Douglas J.

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Introduction To The Basic Business Intelligence Concepts

datapine

A host of business intelligence concepts are executed through intuitive, interactive tools and dashboards – a centralized space that provides the ability to drill down into your data with ease. Just look at these numbers: according to CloudTweaks, in 2015 there were 2.5 But more on that later. They prevent you from drowning in data.

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Academic Research Done on Arc Diagrams

The Data Visualisation Catalogue

Visualising Bluetooth Interactions (2007) By Daragh Byrne, Barry Lavelle, Gareth J.F. Designed in this paper is a visualisation that combines Arc Diagrams with the DocuBurst technique to convey a rich understanding of Bluetooth interaction data. Jones, Alan F. Smeaton Topic: Data Visualisation.

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Chart Snapshot: Hex Cartograms

The Data Visualisation Catalogue

js) Flourish HexJSON HTMLWidget for R Open Innovations (has a list of different solutions) ONSgeo/HexMapping (Python) TILEGRAMS by Pitch Interactive Examples of Hex Cartograms It’s all about the 538 Electoral College votes. Keshif 2015 UK general election constituency map. Tatiana Pashagina U.S.