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In this episode of AI to Impact, Jitendra Jethanandani, Director, Enterprise Tech at BRIDGEi2i, discusses how the current COVID-19 pandemic spreads waves of uncertainty across businesses and their customer base requiring a renewed focus required on customer engagement. COVID-19 and Changing Facets of Customer Engagement. JJ: Yes, Anushruti.
We are at the epicenter of a massive shift, and 2020 will be the year a pandemic called COVID-19 wreaked havoc all over the world. So, the COVID 19 outbreak seems to have impacted the world on an unprecedented scale, and everyone is grappling with the environment of uncertainty that it has created. Always a pleasure to talk to you.
This is probably the first time ever that we are witnessing a demand, a supply, and also a resource uncertainty. 2020 will long be remembered for the pandemic that wreaked havoc on the global economy and disrupted communities and businesses in unprecedented ways. Vignesh: Ganesh, you really highlighted some very important themes.
Anirban believes that insurers can make the best of the situation by adopting digital practices with AI-tools to stay resilient in the face of uncertainty. 2020 will long be remembered for the pandemic that wreaked havoc on the global economy and disrupted communities and businesses in unprecedented ways. Subscribe Now. Transcript.
While customer confidence also takes time to recover from rising unemployment, the economic uncertainty, and anxiousness. 2020 will long be remembered for the pandemic that wreaked havoc on the global economy and disrupted communities and businesses in unprecedented ways. So, recovery might also be varied in different countries.
This impacts firm’s revenue and also people’s pockets leading to a recession like scenario. And then there’s uncertainty on when this will come back to normal, what will it settle down as, etc. Anything that needs physical presence either of their customers or their employees in a branch or site is seeing such impact.
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