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But this year three changes are likely to drive CIOs operating model transformations and digital strategies: In 2024, enterprise SaaS embedded AI agents to drive workflow evolutions , and leading-edge organizations began developing their own AI agents.
Customer service Gene de Libero , Principal at Digital Mindshare LLC, stresses the value of AI in improving customer experience, both in personalizing customer interactions and in analyzing them. AI also enhances customer experience by analyzing interactions in real-time, enabling faster responses and personalized recommendations.
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