CIO Business Intelligence
NOVEMBER 7, 2024
IDC’s CIO Sentiment Survey, July 2024, n = 395 The gap between digital transformation aspirations and outcomes is partly due to how CIOs and IT leaders are measured. Here are three key recommendations for CIOs to share with business management: CIO metrics should align with strategic business outcomes.
David Menninger's Analyst Perspectives
APRIL 22, 2025
More people are involved, with different systems, key performance indicators and data sources, to cite just a few differences. The transformation has established NICE as a leader in contact center capabilities (see the ISG Advanced Contact Center 2024 Buyers Guide ) and in broad customer experience management.
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CIO Business Intelligence
DECEMBER 17, 2024
In IDCs April 2024 CIO Poll Survey of 105 senior IT professionals and CIOs, developing better IT governance and enterprise architecture emerged as one of the top priorities for 2024, ranking fourth. For more details, see Unlocking the Power of Pervasive IT Governance: What You Need to Know and How to Lead the Way (IDC, November 2024).
CIO Business Intelligence
MARCH 5, 2024
That’s one of the main themes from IDC’s recent predictions report, “IDC FutureScape: Worldwide Artificial Intelligence and Automation 2024 Top 10 Predictions”. and ‘How does it improve our financial performance?’ Maureen Fleming will be a speaker at FutureIT Los Angeles 2024 on March 12. It’s time to get to business.
CIO Business Intelligence
JULY 30, 2024
Our CIO Tech Priorities 2024 survey found that the majority of respondents chose SaaS applications over in-house deployments for project management. It also delineated seven key performance indicators (KPIs) with detailed analysis across industries.
David Menninger's Analyst Perspectives
OCTOBER 29, 2024
For example, chatbots and virtual assistants that raise the containment rate affect the content and quantity of interactions that ultimately reach agents, changing the nature of the skills they need and the key performance indicators that measure success.
CIO Business Intelligence
SEPTEMBER 10, 2024
The results of this company’s enterprise architecture journey are detailed in IDC PeerScape: Practices for Enterprise Architecture Frameworks (September 2024). Many of these tools also include customizable dashboards that can show key performance indicators, strategic alignment, risk assessments, and progress on initiatives.
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