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Siete tendencias de una estrategia empresarial en la nube para 2024

CIO Business Intelligence

Por otro lado, advierte que los beneficios de una estrategia multicloud no pueden optimizarse sin mantener un enfoque estricto en la medición del progreso mediante el seguimiento de los KPI sobre la ejecución, los riesgos, los resultados beneficiosos y el coste.

KPI 111
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Is your IT service management strategy empowering your employees or getting in their way?

CIO Business Intelligence

Instead, the effectiveness of ITSMs can be evaluated based on KPIs that provide clear, measurable frameworks on a system’s performance as well as a basis for continuous improvement. Average First Assign Time: Also known as ‘in-queue’ time, this KPI measures the time taken to assign a new ticket to an agent.

Strategy 116
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2025 is the year to unlock the power of pervasive IT governance

CIO Business Intelligence

In IDCs April 2024 CIO Poll Survey of 105 senior IT professionals and CIOs, developing better IT governance and enterprise architecture emerged as one of the top priorities for 2024, ranking fourth. It is fundamental for AI and essential for reducing cybersecurity risks or streamlining cloud migration processes, among other things.

IT 52
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De la ‘sala de máquinas’ a la junta directiva: el nuevo rol del CIO, a debate en el CIO Summit 2024 

CIO Business Intelligence

Los debates marcaron, una vez más, gran parte de la agenda de la última edición de CIO Summit 2024 , celebrado en Madrid los pasados 25 y 26 de septiembre. La expansión digital protagonizó el primer panel, moderado por Alejandro Cadenas, vicepresidente asociado para Telecomunicaciones y Movilidad en Europa en IDC.

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Three predictions for AI and automation business adoption

CIO Business Intelligence

That’s one of the main themes from IDC’s recent predictions report, “IDC FutureScape: Worldwide Artificial Intelligence and Automation 2024 Top 10 Predictions”. As for how Gen AI’s benefits will be measured, Fleming said it depends on each organization’s existing business KPIs (key performance indicators). It’s time to get to business.

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PwC develops solution for automated CSRD reporting

CIO Business Intelligence

Depending on the company’s size, the ESRS will start being mandatory in annual reports for fiscal year 2024 – based on actions taken during the current financial year. PwC provides guidance on data integration, along with best practices for KPI calculation, enabling customers to harmonize information and to build up a single source of truth.

Reporting 102
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¿Prisa por el ROI de la IA? Lo más probable es que le cueste

CIO Business Intelligence

Casi la mitad de los responsables de la toma de decisiones de IA afirman que sus organizaciones esperan un retorno de la inversión en IA en un plazo de uno a tres años, mientras que otro 44% espera un plazo más largo, según la encuesta AI Pulse Survey 2024 , del segundo trimestre de Forrester.

ROI 23