CIO Business Intelligence

NOVEMBER 5, 2024

Our B2B customer service teams receive approximately 700,000 support cases annually through multiple channels, and as new customers and additional Mastercard services and products come online, we expect support case volume to reach 1 million by 2025.

B2B 132

B2B Machine Learning Technology Marketing 132

CIO Business Intelligence

JANUARY 14, 2025

I dont think anyone has any excuses going into 2025 not knowing broadly what these tools can do for them, Mason adds. On a similar note, Andy Sack, co-founder and co-CEO of Forum3, which provides AI and digital transformation solutions to companies, says CIOs must pose this question to themselves and other C-suite execs.

Strategy 141

Strategy ROI Experimentation Consulting 141

CIO Business Intelligence

APRIL 30, 2025

UIPaths 2025 Agentic AI Report surveyed US IT execs from companies with $1 billion or more in revenue and found that 93% are highly interested in agentic AI for their business. In addition to contract management, Shah highlights procurement and IT support as areas where AI agents can cut through the noise and act autonomously.

IT 139

IT Sales Cost-Benefit Data-driven 139

CIO Business Intelligence

MAY 31, 2025

Juan Mrquez | Foundry Recomendaciones de IDC para la gestin de los datos La jornada continu con la intervencin de ngela Salmern, directora de anlisis en IDC EMEA , quien comparti diez recomendaciones para gestionar los datos en 2025. En primer lugar, dijo, hay que tratar los datos como un producto estratgico.

ROI 66

ROI Digital Transformation Technology Marketing 66

CIO Business Intelligence

DECEMBER 18, 2024

Over the past year, the focus on risk management has evolved significantly, says Meerah Rajavel, CIO of Palo Alto Networks. With the increasing sophistication of cyber threats and the accelerated pace of digital transformation, organizations must be more proactive in identifying and mitigating risks.

Risk 105

Risk Risk Management Cost-Benefit Measurement 105

CIO Business Intelligence

MARCH 19, 2025

If last years Huawei Industrial Digital and Intelligent Transformation Summit was about exploring the opportunities and challenges of industrial intelligent transformation, the 2025 edition was about how rapid AI development has changed the landscape.

Digital Transformation 52

Digital Transformation Cost-Benefit Sales Enterprise 52

CIO Business Intelligence

MARCH 19, 2025

En nuestro sector, el impacto est siendo significativo, transformado la forma en que interactuamos con los clientes, desde la digitalizacin del customer journey hasta la optimizacin de revenue management mediante IA y analtica avanzada.

Data-driven 104

Data-driven Consulting Marketing Digital Transformation 104

CIO Business Intelligence

MARCH 5, 2025

While some providers initially sought to implement radical transformation to cloud technologies, almost none have been able to replace their legacy IT. Efforts for rapid digital transformation has been additive, and the difficulty of regulating and extending those infrastructures has scaled up accordingly.

Insurance 52

Insurance Digital Transformation Risk Management Publishing 52

CIO Business Intelligence

MARCH 19, 2025

According to Informaticas CDO Insights 2025 , 87% of data leaders expect increased investment in generative AI and data governance, yet only a fraction are leveraging these advancements for ESG efforts. Most data management conferences and forums focus on AI, governance and security, with little emphasis on ESG-related data strategies.

IT 59

IT Data Governance Data-driven Metrics 59

CIO Business Intelligence

SEPTEMBER 19, 2024

Three-quarters of the organizations that try to build AI agents in house will fail, according to Forrester’s 2025 predictions for AI. The value of a partner Many organizations won’t need to train their own AI agents, says Adnan Masood, chief AI architect at UST, a digital transformation provider.

IT 138

IT Cost-Benefit Consulting Modeling 138