CIO Business Intelligence

NOVEMBER 26, 2024

Du, one of the largest telecommunications operators in the Middle East, is deploying Oracle Alloy to offer cloud and sovereign AI services to business, government, and public sector organizations in the UAE. The potential benefits of sovereign AI for the UAE’s public sector are substantial. AI is big in the UAE.

Interactive 124

Interactive Technology Strategy Marketing 124

CIO Business Intelligence

DECEMBER 18, 2024

Intro: Time was, a call center agent could be relatively secure in knowing who was at the other end of the line. Voice deepfakes in which a real persons voice is cloned from recorded snippets of their voice are one of the biggest risks facing modern businesses and their call centers.

Risk 98

Risk Reporting Machine Learning Finance 98

O'Reilly on Data

MARCH 25, 2025

We call this POC Purgatorythat frustrating limbo where you’ve built something cool but can’t quite turn it into something real. Theyre fundamentally non-deterministicwe call it the flip-floppy nature of LLMs: same input, different outputs. Leadership gets excited. We can answer any question about our docs!

Testing 174

Testing Data-driven Software Measurement 174

Analytics Vidhya

DECEMBER 20, 2023

Introduction Google has become the center of attention since the announcement of its new Generative AI family of models called the Gemini. As Google has stated, Google’s Gemini family of Large Language Models outperforms the existing State of The Art(SoTA) GPT model from OpenAI in more than 30+ benchmark tests.

Testing 306

Testing Modeling Analytics IT 306

CIO Business Intelligence

DECEMBER 5, 2024

New technologies, such as generative AI, need huge amounts of processing power that will put electricity grids under tremendous stress and raise sustainability questions. Chief Marketing Officer, recently engaged in an extensive discussion on exactly how photonics technology could help meet the power demands of AI. How does it work?

Finance 131

Finance Consulting Technology Data Processing 131

O'Reilly on Data

JUNE 15, 2023

That was the date when OpenAI released ChatGPT, the day that AI emerged from research labs into an unsuspecting world. Most notably, The Future of Life Institute published an open letter calling for an immediate pause in advanced AI research , asking: “Should we let machines flood our information channels with propaganda and untruth?

Metrics 360

Metrics Reporting Measurement Finance 360

CIO Business Intelligence

NOVEMBER 27, 2024

From customer service chatbots to marketing teams analyzing call center data, the majority of enterprises—about 90% according to recent data —have begun exploring AI. However, there’s a significant difference between those experimenting with AI and those fully integrating it into their operations.

Data Architecture 128

Data Architecture Cost-Benefit Machine Learning Experimentation 128

Analytics Vidhya

JULY 28, 2023

Introduction Language Models take center stage in the fascinating world of Conversational AI, where technology and humans engage in natural conversations. Recently, a remarkable breakthrough called Large Language Models (LLMs) has captured everyone’s attention.

Modeling 271

Modeling Technology Analytics 271

CIO Business Intelligence

NOVEMBER 1, 2024

His first order of business was to create a singular technology organization called MMTech to unify the IT orgs of the company’s four business lines. Compounding this risk is a new and poorly understood factor: the potential for AI to amplify political misinformation and disinformation.

IT 122

IT Insurance Consulting Risk 122

CIO Business Intelligence

DECEMBER 9, 2024

This year saw the initial hype and excitement over AI settle down with more realistic expectations taking hold. Central to this is a realization among many corporate users that theres no I in AI so far anyway. With AI, this means augmenting your existing skills base and leveraging your human assets.

Enterprise 116

Enterprise Cost-Benefit ROI Measurement 116

CIO Business Intelligence

NOVEMBER 1, 2024

His first order of business was to create a singular technology organization called MMTech to unify the IT orgs of the company’s four business lines. Compounding this risk is a new and poorly understood factor: the potential for AI to amplify political misinformation and disinformation.

IT 105

IT Insurance Consulting Risk 105

CIO Business Intelligence

APRIL 9, 2025

Since the AI chatbots 2022 debut, CIOs at the nearly 4,000 US institutions of higher education have had their hands full charting strategy and practices for the use of generative AI among students and professors, according to research by the National Center for Education Statistics. ChatGPT-written term papers?

Interactive 110

Interactive Technology Statistics Consulting 110

CIO Business Intelligence

JANUARY 30, 2025

While most provisions of the EU AI Act come into effect at the end of a two-year transition period ending in August 2026, some of them enter force as early as February 2, 2025. We hope to work closely with the AI Office to achieve these goals.

Enterprise 128

Enterprise Risk Reporting Measurement 128

O'Reilly on Data

NOVEMBER 28, 2023

Generative AI has been the biggest technology story of 2023. In enterprises, we’ve seen everything from wholesale adoption to policies that severely restrict or even forbid the use of generative AI. Our survey focused on how companies use generative AI, what bottlenecks they see in adoption, and what skills gaps need to be addressed.

Enterprise 342

Enterprise Modeling Testing Reporting 342

AWS Big Data

DECEMBER 4, 2024

This week on the keynote stages at AWS re:Invent 2024, you heard from Matt Garman, CEO, AWS, and Swami Sivasubramanian, VP of AI and Data, AWS, speak about the next generation of Amazon SageMaker , the center for all of your data, analytics, and AI. The relationship between analytics and AI is rapidly evolving.

Data Analytics 104

Data Analytics Analytics Data Lake Data Quality 104

Smart Data Collective

SEPTEMBER 28, 2022

Last year, HubSpot published an article on the benefits of using AI for call center management. Automated outbound calls can save you a lot of time and money as an organization, by automating the frequently repeated calling processes. What Are Automated Outbound Calls? How Do Automated Outbound Calls Work?

Technology 142

Technology Cost-Benefit Advertising Marketing 142

datapine

NOVEMBER 27, 2019

A survey conducted by the Business Application Research Center stated the data quality management as the most important trend in 2020. Source: Business Application Research Center *. The trends we presented last year will continue to play out through 2020. In 2020, BI tools and strategies will become increasingly customized.

Business Intelligence 361

Business Intelligence Analytics Prescriptive Analytics Data Quality 361

CIO Business Intelligence

OCTOBER 10, 2024

Technologies such as artificial intelligence (AI), generative AI (genAI) and blockchain are revolutionizing operations. This article delves into the transformative potential of AI, genAI and blockchain to drive sustainable innovation. It provides CIOs a roadmap to align these technologies with their organizations’ ESG goals.

Metrics 124

Metrics Optimization Strategy Technology 124

O'Reilly on Data

JUNE 27, 2023

Does your company plan to release an AI chatbot, similar to OpenAI’s ChatGPT or Google’s Bard? Doing so means giving the general public a freeform text box for interacting with your AI model. Welcome to your company’s new AI risk management nightmare. That doesn’t sound so bad, right? So, what do you do?

Risk Management 321

Risk Management Risk Management Modeling 321

Rocket-Powered Data Science

FEBRUARY 12, 2021

This is accomplished by adding more data-driven, machine learning, and AI (artificial intelligence) components to the process discovery, process mining, and process learning stages. Sound similar? Yes, in fact, their differences are similar! So, what about Intelligent Automation?

ROI 234

ROI Digital Transformation Reporting Machine Learning 234

O'Reilly on Data

FEBRUARY 11, 2020

Adopting AI can help data quality. Almost half (48%) of respondents say they use data analysis, machine learning, or AI tools to address data quality issues. Can AI be a catalyst for improved data quality? Most of those who don’t say they have no plans to start. Roles of survey respondents. A switched-on C-suite?

Data Quality 363

Data Quality Metadata Data Governance Publishing 363

CIO Business Intelligence

DECEMBER 18, 2024

Customer relationship management ( CRM ) software provider Salesforce has updated its agentic AI platform, Agentforce , to make it easier for enterprises to build more efficient agents faster and deploy them across a variety of systems or workflows. Christened Agentforce 2.0, New agent skills in Agentforce 2.0

Enterprise 98

Enterprise IT Sales Metadata 98

AWS Big Data

FEBRUARY 21, 2025

Artificial intelligence (AI) has transformed how humans interact with information in two major wayssearch applications and generative AI. Search applications include ecommerce websites, document repository search, customer support call centers, customer relationship management, matchmaking for gaming, and application search.

Dashboards 81

Dashboards Modeling Measurement Interactive 81

CIO Business Intelligence

APRIL 30, 2025

At United Airlines, AI has been a long-term strategic investment, not a recent initiative. While many companies scrambled to adopt AI capabilities during the recent gen AI boom, United had already built the foundation necessary for effective implementation. Talk us through a gen AI use case.

Strategy 82

Strategy Data Science Modeling Risk Management 82

CIO Business Intelligence

MARCH 22, 2022

In a bid to help enterprises optimize customer service, Google Cloud is extending its Contact Center AI (CCAI) service with the ability to integrate with CRM (customer relationship management) applications in order to provide real-time insights and data analytics. Modernizing the contact center with CCaS.

Optimization 140

Optimization Interactive Sales Enterprise Optimization 140

CIO Business Intelligence

DECEMBER 4, 2024

Since its inception, EGA’s digital factory has delivered over 100 million USD in impact, with more than 80 use cases, ranging from AI applications for real-time quality checks to predictive tools for market movements. EGA has established a Digital Academy, which has trained over 2,000 employees in AI, data science, and agile methodologies.

Digital Transformation 64

Digital Transformation Strategy Data-driven Finance 64

O'Reilly on Data

APRIL 4, 2024

Reid Hoffman called this pattern “ blitzscaling ,” claiming in the subtitle of his book with that name that it is “The Lightning-Fast Path to Building Massively Valuable Companies.” “The economic problem of society…is a problem of the utilization of knowledge which is not given to anyone in its totality.” Friedrich A. I disagree.

Marketing 237

Marketing Finance Modeling Experimentation 237

CIO Business Intelligence

MARCH 5, 2025

We went with a federated model where each senior executive would have a product leader, and the product leaders would create a center of excellence (CoE) so we could work toward a standard process for engagement and delivery. Our clients can use our APIs to share eligibility or integrate our ride booking service into their own portal or apps.

Modeling 118

Modeling Interactive Strategy Technology 118

DataKitchen

NOVEMBER 29, 2021

AI Accountability. The global AI market is projected to grow at a compound annual growth rate (CAGR) of 33% through 2027 , drawing upon strength in cloud-computing applications and the rise in connected smart devices. Many in the data industry recognize the serious impact of AI bias and seek to take active steps to mitigate it.

Testing 245

Testing Data Lake Data Architecture Manufacturing 245

David Menninger's Analyst Perspectives

NOVEMBER 5, 2024

Verint is operating in quite a different marketplace for contact center and agent management technology than existed five years ago. Agent management tools that were considered fundamental just a few years ago, like call recording, quality monitoring, and even workforce management software, are now heavily commoditized.

ROI 130

ROI Interactive Software Measurement 130

CIO Business Intelligence

NOVEMBER 20, 2023

Not all AI-powered customer service chatbots are created equal—or created well. Take AVA, the AI-infused customer support bot that AirAsia introduced in 2019. She’s been replaced by a second-generation AI bot, Bo.) With enterprise spending on generative AI projected to hit $1.3

Interactive 130

Interactive Risk ROI Testing 130

CIO Business Intelligence

DECEMBER 17, 2023

Contact centers are foundational to customer experience, but a lot of businesses get stuck during the haze of the holiday season. Companies are under immense pressure to keep their contact centers moving at breakneck speed while leveraging the same resources, or even less. Did you know?

Management 128

Management Cost-Benefit Interactive Optimization 128

CIO Business Intelligence

APRIL 7, 2022

But there’s a limit to how much AI can do. Using AI to gauge employee sentiment. Then literally this week, I had four calls on this,” Nowacki says. Plus, getting new hires up to speed is more challenging when they can’t attend in-person training sessions or shadow experienced employees. 1 reason why people quit their jobs?

Consulting 145

Consulting Interactive Management Metadata 145

CIO Business Intelligence

AUGUST 19, 2024

AWS, Microsoft, and Google are going nuclear to build and operate mega data centers better equipped to meet the increasingly hefty demands of generative AI. Earlier this year, AWS paid $650 million to purchase Talen Energy’s Cumulus Data Assets, a 960-megawatt nuclear-powered data center on site at Talen’s Susquehanna, Penn.,

Management 139

Management Optimization Risk Technology 139

Corinium

JUNE 6, 2019

The Insurance practice is currently engaged with several top 10 P&C insurers in the US, across the Insurance value chain through AI, Engineering, Design & Behavioural Sciences programs. The urgent need to reskill the existing talent pool to ready them for a cloud and AI first world.

Insurance 250

Insurance Analytics Forecasting Deep Learning 250