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How IT leaders use agentic AI for business workflows

CIO Business Intelligence

UIPaths 2025 Agentic AI Report surveyed US IT execs from companies with $1 billion or more in revenue and found that 93% are highly interested in agentic AI for their business. Agentic AI can make sales more effective by handling lead scoring, assisting with customer segmentation, and optimizing targeted outreach, he says.

IT 139
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Journey Beyond transforms its contact center to deliver better customer journeys

CIO Business Intelligence

The company’s overall strategy is to “have a customer experience that’s second-to-none — from the moment they first engage with the company to plan their experience, to when they return home at the end of their travels — regardless of what Journey Beyond adventure you are booking.”

IT 119
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Top 10 Big Data CRM Tools To Increase Business Sales

Smart Data Collective

One of the most important applications of big data is with building relationships with customers. These software tools rely on sophisticated big data algorithms and allow companies to boost their sales, business productivity and customer retention. So, how do you know which one to use that will perfectly fit your business requirements?

Big Data 142
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8 pressing needs for CIOs in 2024

CIO Business Intelligence

Henry Schein, a distributor of medical and dental supplies, is aiming to do just that as it elevates its use of automation. We’re using bot technology to automate back-office processing of invoices and order entry,” he says. Among the various strategies at our disposal, automation stands out as a pivotal solution,” she says. “In

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Streamline Data Warehouse Automation with the New Business Central Adapter by Jet Analytics

Jet Global

For customers upgrading from Microsoft Dynamics GP or Microsoft Dynamics NAV, Business Central provides an efficient cloud-based ERP platform for growth. To get the maximum benefit from the new system and to preserve seamless visibility to historical data, customers should consider deploying a data warehouse.

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Understanding GenAI and Agentic AI: What’s the Difference?

Smarten

As you discuss AI opportunities with your team and your IT consultant, be sure you understand the terminology. There is a distinct difference among AI technology, products and solutions and the industry often uses the terms interchangeably. Click Here to download the whitepaper.

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PODCAST: AI for Digital Enterprise – Why Contextual Customer Data is Indispensable to Driving Superior Experiences

bridgei2i

Why Contextual Customer Data is Indispensable to Driving Superior Experiences. Paromita Mitra, Director -Digital Consulting, CX, BRIDGEi2i | Thomas Wieberneit, CRM & CX Evangelist, & Co-Founder, aheadCRM. 03.28] What do organizations struggle with the most when it comes to providing superior experiences for their customers?