AWS Big Data

JUNE 12, 2023

Our founders previously led contact center research and development for a global contact center technology provider, and we founded Joulica because we saw that the shift to the cloud and growing demand for data and analytics would transform the customer service industry.

Analytics 52

Analytics Visualization Dashboards KPI 52

CIO Business Intelligence

APRIL 27, 2022

And it will use those profiles in a new tool it launched today: Employee Journey Analytics. Employee Journey Analytics, meanwhile, offers an overview of sentiment, either for the whole company or groups of employees, around various interactions — onboarding, IT support, returning from care leave.

Journey Analytics 52

Journey Analytics Interactive Enterprise Management 52

Business Over Broadway

MAY 22, 2019

I conducted a customer experience best practices study and found that loyalty leading companies focus analytics efforts on customer understanding rather than internal metrics. Also, loyalty leaders infuse analytics into CX programs, including machine learning, data science and data integration. So, become data literate.

Machine Learning 40

Machine Learning Technology Digital Transformation Data Science 40

Jet Global

SEPTEMBER 25, 2024

Future-proofing your analytics tech stack is essential for ensuring the longevity and success of your software applications. As the final stage of the data journey, analytics transforms raw data into actionable insights that directly impact business decisions and customer satisfaction.

Analytics 52

Analytics Cost-Benefit Software Reporting 52