Smart Data Collective

MARCH 11, 2022

There is no disputing that data analytics is a huge gamechanger for companies all over the world. Therefore, you need sophisticated customer analytics to analyze complex customer behavior. This article will go over the concept of customer service analytics and some of the uses and advantages it could provide to a business.

Customer Analytics 130

Customer Analytics Analytics Key Performance Indicator Big Data 130

AWS Big Data

JUNE 12, 2023

Our founders previously led contact center research and development for a global contact center technology provider, and we founded Joulica because we saw that the shift to the cloud and growing demand for data and analytics would transform the customer service industry.

Analytics 52

Analytics Visualization Dashboards KPI 52

Smart Data Collective

DECEMBER 14, 2019

How Do AI and Big Data Help in the Customer Journey? When a company plans the customer journey, they create an experience that ideally is unique to the brand. To successfully interact with customers or website visitors, it’s important to know their intentions behind their behavior. Analytics is the answer here.

Big Data 98

Big Data Cost-Benefit B2B Sales 98

CIO Business Intelligence

APRIL 27, 2022

And it will use those profiles in a new tool it launched today: Employee Journey Analytics. Managers can click on an employee profile to see the ups and downs of their engagement with the enterprise, and click on individual data points to see details of the interaction.

Journey Analytics 52

Journey Analytics Interactive Enterprise Management 52

Business Over Broadway

MAY 22, 2019

I conducted a customer experience best practices study and found that loyalty leading companies focus analytics efforts on customer understanding rather than internal metrics. Also, loyalty leaders infuse analytics into CX programs, including machine learning, data science and data integration. So, become data literate.

Machine Learning 40

Machine Learning Technology Digital Transformation Data Science 40

CIO Business Intelligence

MARCH 18, 2025

The company also unwrapped a suite of Experience Platform Agents built on Agent Orchestrator for use within Adobe enterprise applications like Adobe Real-Time CDP, Adobe Experience Manager, Adobe Journey Optimizer, and Adobe Customer Journey Analytics. The multimodal agent supports text, voice, and image interactions.

B2B 64

B2B Experimentation Optimization Journey Analytics 64