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Depending on the role, a business analyst might work with data sets to improve products, hardware, tools, software, services, or process. Organizations such as the IIBA, IQBBA, IREB, and PMI each offer their own tailored certifications for businessanalysis.
You wouldnt hire someone who doesnt know how to write code to develop your software, so why would you expect a project manager or business analyst to drive change management? Change management is a specialized discipline, just like businessanalysis, user experience development, or businessanalysis.
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