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Your business and your software have to evolve to keep up. Increase revenue, differentiate your business. Digitaltransformation is a term that’s been thrown around since the 90s, but what does it mean? You know your company has a lot of data, but are you using it to make smarter decisions?
Another part of the organization that oversees data and decisionanalytics, dubbed DNA, is experimenting with Googles Vertex gen AI platform for possible contact center use cases, he adds. But he will not deploy the technology in customer-facing applications until it is battle-tested and errors such as hallucinations are gone.
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