CIO Business Intelligence

DECEMBER 1, 2022

For over 130 years, Hastings Mutual Insurance Company has served and protected its clients throughout the Midwest. In its push to modernize, the regional insurance provider also believed updating its client viewing system to provide a more intuitive, user-friendly experience would benefit its customers and employees alike.

Insurance 111

Insurance Management Cost-Benefit Digital Transformation 111

CIO Business Intelligence

MARCH 16, 2022

Insurance companies are no longer only there for their customers in times of disaster. Modern approaches to insurance and changes in customer expectations mean that the insurance business model looks very different than it used to. For many insurers, this means investing in cloud.

Insurance 105

Insurance Cost-Benefit Data Processing Strategy 105

CIO Business Intelligence

JULY 31, 2023

Natural disasters have been increasing in frequency, severity, and diversity in recent years, pressuring insurers to be more efficient and to anticipate event and claim fallout. Second, RDA addresses post-NatCat planning to help insurers’ prioritize property inspections. trillion. “If

Insurance 98

Insurance Strategy Data-driven Predictive Analytics 98

CIO Business Intelligence

JUNE 19, 2023

million people, with more than 400 sites of care, including six hospitals, and as the organization struggled with these issues, it quickly became apparent that insurance authorization for imaging and radiology services — a foundational diagnostic step before almost any care can begin — was a bottleneck.

Insurance 105

Insurance Technology Interactive Enterprise 105

CIO Business Intelligence

MARCH 27, 2024

When the leadership team at Erie Insurance planned a large-scale transformation, they knew it couldn’t be an IT-only effort. Finally, the way Erie Insurance drives transformation is by leveraging enterprise business agility. But they have great communication skills, and know how to get things done.

Insurance 95

Insurance Scorecard Strategy Digital Transformation 95

CIO Business Intelligence

OCTOBER 30, 2024

Whether it’s a financial services firm looking to build a personalized virtual assistant or an insurance company in need of ML models capable of identifying potential fraud, artificial intelligence (AI) is primed to transform nearly every industry.

Enterprise 139

Enterprise Data Architecture Unstructured Data Insurance 139

CIO Business Intelligence

DECEMBER 19, 2024

The insurance company decided to migrate from on-premises BMC Remedy to cloud-based BMC Helix ITSM and Discovery. The companys more recent adoption of BMC ServiceOps has transformed change management processes and IT services management (ITSM) success for his organization.

IT 98

IT Insurance Cost-Benefit Optimization 98

CIO Business Intelligence

DECEMBER 29, 2024

Para que las transformaciones digitales funcionen desde una perspectiva cultural, es necesario que los lderes de una organizacin adopten o fomenten el cambio, afirma Michael Corrigan, director de TI de World Insurance. Tiene que haber un liderazgo eficaz y un compromiso de los lderes empresariales y de TI, afirma Corrigan de World Insurance.

Insurance 116

Insurance Strategy Digital Transformation Enterprise 116

CIO Business Intelligence

NOVEMBER 27, 2024

Organizations must navigate frameworks like the EU’s General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and sector-specific mandates such as the Health Insurance Portability and Accountability Act (HIPAA). are creating additional layers of accountability.

Data Governance 132

Data Governance Risk Insurance Metadata 132

CIO Business Intelligence

AUGUST 21, 2024

As explained in a previous post , with the advent of AI-based tools and intelligent document processing (IDP) systems, ECM tools can now go further by automating many processes that were once completely manual. Consider an insurance company corporate inbox that accepts claims, underwriting, and policy servicing submissions.

Insurance 116

Insurance Management Metadata Unstructured Data 116

CIO Business Intelligence

FEBRUARY 20, 2025

Customer concerns about old apps At Ensono, Klingbeil runs a customer advisory board, with CIOs from the banking and insurance industries well represented. Banking and insurance are two industries still steeped in the use of mainframes, and Ensono manages mainframes for several customers.

Insurance 108

Insurance Cost-Benefit Unstructured Data Data Lake 108

Corinium

NOVEMBER 18, 2019

Disasters drive innovation in the insurance industry.

Risk 170

Risk Insurance Business Intelligence 170

CIO Business Intelligence

JANUARY 5, 2025

When orchestrated effectively, these technologies drive scalable transformation, allowing businesses to innovate, respond to changing demands, and enhance productivity seamlessly across functions. AI in action The benefits of this approach are clear to see. 4] On their own AI and GenAI can deliver value.

Enterprise 124

Enterprise Cost-Benefit Unstructured Data Data Quality 124

CIO Business Intelligence

MARCH 5, 2025

These specialized AI models are trained on domain-specific data, building on the EXL Insurance LLM that supports critical claims and underwriting tasks. Domain-specific LLMs: EXLerate.AI includes two new, proprietary LLMs for health and finance.

Insurance 85

Insurance Cost-Benefit Interactive Enterprise 85

CIO Business Intelligence

NOVEMBER 11, 2024

For the global risk advisor and insurance broker that includes use cases for drafting emails and documents, coding, translation, and client research. “The thing about the AI stuff is it’s really cheap, if you do it right,” Beswick says.

ROI 137

ROI Cost-Benefit Risk Experimentation 137

CIO Business Intelligence

NOVEMBER 7, 2024

Monica Caldas is an award-winning digital executive who leads a team of 5,000 technologists as the global CIO for Liberty Mutual Insurance. Dan Roberts: Can you provide some context around how you think about IT’s role in helping the business compete and ‘put points on the board,’ as you say? 1 is enabling secure, stable systems.

Insurance 120

Insurance Experimentation Testing Technology 120

CIO Business Intelligence

DECEMBER 9, 2024

In insurance, we can soon expect to see agentic agents manage the end-to-end workflow for customer engagements. Hospitals and healthcare providers, for example, will increasingly use AI-powered diagnostic tools to assist in the analysis of medical images and the detection of diseases.

Technology 98

Technology Insurance Interactive Reporting 98

CIO Business Intelligence

JUNE 7, 2022

In business analytics, this is the purview of business intelligence (BI). It can be used to reveal structures in data — insurance firms might use cluster analysis to investigate why certain locations are associated with particular insurance claims, for instance.

Data Analytics 135

Data Analytics Diagnostic Analytics Management Analytics 135

datapine

MAY 31, 2022

More and more CRM, marketing, and finance-related tools use SaaS business intelligence and technology, and even Adobe’s Creative Suite has adopted the model. We mentioned the hot debate surrounding data protection in our definitive business intelligence trends guide. Security issues.

Risk 237

Risk Cost-Benefit Business Intelligence Data-driven 237

CIO Business Intelligence

OCTOBER 20, 2023

But home and automobile insurance company Allstate is taking a different approach. The result, Jeevanjee says, is a technology-driven business strategy “that’s a very empowering thing.” Allstate expects to be up and running in 10 states this year for automobile policies and 19 states for rental insurance. “We

Digital Transformation 136

Digital Transformation Insurance Recreation/Entertainment Machine Learning 136

CIO Business Intelligence

JULY 26, 2024

As eye-popping estimates emerge for the cost to enterprises of dealing with aftermath of last week’s CrowdStrike-induced outages, it’s crucial to break down the sources of these expenses and understand how much of the financial burden will be absorbed by cyber insurance. billion to $1.08

Insurance 119

Insurance Risk Enterprise Marketing 119

CIO Business Intelligence

JANUARY 21, 2025

For example, attackers recently used AI to pose as representatives of an insurance company. These AI-powered cyber-attacks are no longer a potential threattheyre a very real and present danger.

Behavioral Analytics 122

Behavioral Analytics Data-driven Risk Insurance 122

datapine

AUGUST 19, 2020

These costs can include warehousing costs, insurance, employee costs as well as damages of goods, rent, utilities, etc. To analyze the financial perspective of your collected information in more detail, we suggest you take a look at our page focused on business intelligence in finance. On-shelf availability. click to enlarge**.

Metrics 286

Metrics KPI Cost-Benefit Dashboards 286

TDAN

DECEMBER 4, 2024

In the insurance industry, data governance best practices are not just buzzwords — they’re critical safeguards against potentially catastrophic breaches. The 2015 Anthem Blue Cross Blue Shield data breach serves as a stark reminder of why robust data governance is crucial.

Data Governance 52

Data Governance Insurance Business Intelligence 52

CIO Business Intelligence

MAY 24, 2022

The company said that IDMC for Financial Services has built-in metadata scanners that can help extract lineage, technical, business, operational, and usage metadata from over 50,000 systems (including data warehouses and data lakes) and applications including business intelligence, data science, CRM, and ERP software.

Finance 140

Finance Management Metadata Machine Learning 140

CIO Business Intelligence

AUGUST 21, 2024

From insurance to banking to healthcare, organizations of all stripes are upgrading their aging content management systems with modern, advanced systems that introduce new capabilities, flexibility, and cloud-based scalability. In this post, we’ll touch on three such case studies.

Management 111

Management Enterprise Insurance Cost-Benefit 111

CIO Business Intelligence

JANUARY 21, 2025

Other document processing use cases include conducting clinical trials in life sciences, loan underwriting in retail banking, and insurance claims processing. AI-driven tools streamline workflows and reveal valuable insights, allowing organizations to manage contract reviews, risk analysis, and compliance with greater efficiency.

Cost-Benefit 142

Cost-Benefit Data-driven Strategy Marketing 142

CIO Business Intelligence

OCTOBER 18, 2023

Dutch insurance and asset management company Nationale-Nederlanden, part of the NN Group, has a presence in 19 countries and serves several million retail and corporate customers. Digitization vs tradition Although the insurance sector has a traditional image, that stopped being the case years ago, says Vaquero.

Insurance 128

Insurance Digital Transformation Interactive Sales 128

CIO Business Intelligence

DECEMBER 3, 2024

More about the research For our primary research, we interviewed more than 2,300 executive and senior IT and business leaders from organisations in 34 countries across North America, Europe, Asia Pacific, Latin America, and the Middle East and Africa. Of these respondents, 98% had direct authority or influence over GenAI buying decisions.

Reporting 78

Reporting Insurance Manufacturing Strategy 78

CIO Business Intelligence

MAY 28, 2022

Liberty Mutual’s cloud infrastructure runs an array of business applications and analytics dashboards that yield real-time insights and predictions, as well as machine learning models that streamline claims processing. The insurer also uses Amazon Sage Maker to build machine learning models, but the core models are based on Python.

Insurance 145

Insurance Machine Learning Digital Transformation Cost-Benefit 145

CIO Business Intelligence

NOVEMBER 22, 2023

As a connected car data company focusing on the motor insurance sector, UK-based ThingCo is dedicated to developing next gen telematics built with the latest technology. Then we’re suddenly in a position where you can turn that negativity into a positive part of your business. Watch the full video below for more insights.

Insurance 105

Insurance B2B Modeling Machine Learning 105

CIO Business Intelligence

JULY 30, 2024

For product companies, understanding customer feedback is crucial,” says Aswini Thota, director of AI and data science at banking and insurance provider USAA. Here, companies are exploring the use of gen AI to provide efficiencies for business-critical workflows, often unique to their verticals.

Insurance 144

Insurance Machine Learning Interactive Finance 144

Smart Data Collective

SEPTEMBER 16, 2020

This can cause certain business problems with both your data points as well as your data analytics, web analytics , and response variable. Many business processes are trending towards the utility of the business intelligence sphere, especially where certain predictive analytics tools are concerned.

Predictive Analytics 139

Predictive Analytics Analytics Predictive Modeling Data mining 139

CIO Business Intelligence

OCTOBER 17, 2024

Liberty Dental Plan insures about 7 million people in the United States as a dental insurance company. And over time I have been given more responsibility on the operations side: claims processing and utilization management, for instance, both of which are the key to any health insurance company (or any insurance company, really).

Management 111

Management Insurance ROI Cost-Benefit 111

CIO Business Intelligence

SEPTEMBER 20, 2023

With 90 years of history, Mapfre is one of the giants of the Spanish insurance sector. The personalization of services and products is going to be fundamental in the insurance sector,” she says, an aspect she’s spearheading, along with a commitment to data and AI. “The Here, she speaks with Esther Macías on how it’ll all work.

Modeling 98

Modeling Insurance IT Cost-Benefit 98

CIO Business Intelligence

MAY 8, 2024

For Expion Health, a cumbersome manual process to determine what rates to quote to potential new customers had become a cap on the healthcare cost management firm’s ability to grow its business. Automation, and generative AI in particular, can transform the insurance industry, he adds.

Insurance 111

Insurance IT Cost-Benefit Unstructured Data 111

CIO Business Intelligence

FEBRUARY 13, 2023

This includes spending on strengthening cybersecurity (35%), improving customer service (32%) and improving data analytics for real-time business intelligence and customer insight (30%). We have been moving our workloads to the cloud while we create new cloud-native digital business capabilities.”

IT 145

IT Insurance Machine Learning Marketing 145