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Lawrence Bilker can easily articulate the business values that his IT initiatives should deliver: better experiences for both employees and customers, more insights from data to enable smarter decision-making, and more intelligence for improved operations. And CEOs are looking to CIOs to create those products.”
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But only 40% feel fully prepared to manage and integrate these technologies, as PwCs recent Pulse survey suggests.Each team and team member will create new agents to perform tasks, autonomously and intelligently, he says.At Theyre using approved tools and exploring others too, increasing the risk of leaking data.
Taylor adds that functional CIOs tend to concentrate on business-as-usual facets of IT such as system and services reliability; cost reduction and improving efficiency; riskmanagement/ensuring the security and reliability of IT systems; and ongoing support of existing technology and tracking daily metrics.
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