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As organizations continue their digitaltransformation (DX) journeys, the role of the CIO evolves. As digitaltransformation becomes a critical driver of business success, many organizations still measure CIO performance based on traditional IT values rather than transformative outcomes.
Once a vanguard business strategy, digitaltransformation has become a perennial objective for business survival. Digitaltransformation is the integration of digital technologies into all aspects of business operations.
Regular meetings or change review boards can be established to evaluate and prioritize change requests, ensuring they align with businessobjectives and compliance requirements. Use metrics and keyperformanceindicators (KPIs) to assess the effectiveness of your change management processes.
Set relevant keyperformanceindicators (KPIs). Embrace a capability-based approach Focus on core business capabilities rather than individual applications. This approach allows for a more holistic view of the application portfolio and its alignment with businessobjectives.
PMOs will often be headed up by a director who is responsible for ensuring project alignment with businessobjectives. Either way, project managers are a key role for PMOs, providing leadership over individual projects. DigitalTransformation, IT Leadership, Project Management Tools
As enterprises continue to plan, expand, or evolve their digitaltransformation efforts and shifts to the cloud, many are likely relying on IT consultants or considering hiring them for help. It’s also important to have performance metrics in place.
Best practices that can create a more customer-centric mindset among the technology team include using the agile development methodology, setting customer-focused keyperformanceindicators , and working across business functions to break down operational siloes. DigitalTransformation, IT Leadership, IT Strategy
She then led the digitaltransformation of Schneider Electric, a global Fortune 100 energy management company. Most recently, she has served as EVP and chief customer and technology officer at Ameren, which she joined 2018 as SVP and chief digital and information officer before adding customer experience and operations in 2023.
In The Future of Work , we explore how companies are transforming to stay competitive as global collaboration becomes vital. As companies digitallytransform and become data-driven, each department and team needs to find its own ways to embrace data and insights to make smarter decisions.
An increase in organizations pursuing digitaltransformation and other technology-driven operations makes incident management even more important given the dependence on technology to deliver solutions to customers. ITIL processes connect IT services to business operations so that they can change when businessobjectives change.
In the digitaltransformation era, organizational change is constant. Its up to IT leaders to ensure the changes their digital initiatives bring to business workflows are absorbed and acted upon by the users impacted by them. Ongoing feedback allows organizations to adapt change initiatives dynamically.
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