Remove Business Objectives Remove Measurement Remove Metrics
article thumbnail

CIO metrics are failing digital transformation; it’s time to radically rethink success

CIO Business Intelligence

However, the metrics used to evaluate CIOs are hindering progress. As digital transformation becomes a critical driver of business success, many organizations still measure CIO performance based on traditional IT values rather than transformative outcomes. The CIO is no longer the chief of “keeping the lights on.”

article thumbnail

5 key metrics for IT success

CIO Business Intelligence

IT leaders are drowning in metrics, with many finding themselves up to their KPIs in a seemingly bottomless pool of measurement tools. There are several important metrics that can be used to achieve IT success, says Jonathan Nikols, senior vice president of global enterprise sales for the Americas at Verizon. Here they are.

Metrics 140
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Top 18 Social Media KPIs & Metrics You Should Use For A Complete SM Strategy

datapine

In a hyper-connected digital world driven by data, there has never been a better time for businesses to gather meaningful insights on their target prospects, in addition to measuring ongoing levels of commercial growth and performance. Social media KPIs are values that measure the performance of social media marketing (SMM) campaigns.

Metrics 219
article thumbnail

KPI Management And Best Practices: How To Find The Perfect KPI Solutions?

datapine

An even more interesting fact: The blogs we read regularly are not only influenced by KPI management but also concerning content, style, and flow; they’re often molded by the suggestions of these goal-driven metrics. The process helps businesses and decision-makers measure the success of their strategies toward achieving company goals.

KPI 221
article thumbnail

Six steps to creating a successful IT strategy: A guide for CIOs

CIO Business Intelligence

For example, a company aiming for market expansion might focus on developing scalable infrastructure, enabling application localization, and enhancing security measures to support operations in new regions. This process identifies discrepancies in capabilities, resources, and processes that could hinder the achievement of business goals.

Strategy 133
article thumbnail

How generative AI correlates IT and business objectives to maximize business outcomes

IBM Big Data Hub

Business owners often grapple with the frustrating reality of discovering IT issues impacting their operations only after customer complaints have arisen, leaving them with little opportunity to mitigate problems proactively.

article thumbnail

Take Complete Charge Of Customer Satisfaction Metrics – Customer Effort Score, NPS & Customer Satisfaction Score

datapine

Indeed, perception and interaction are the two most pivotal pillars of any customer experience – and exceptional customer experience often leads to improved customer satisfaction, a true catalyst for success in the digital age of business. Read here how these metrics can drive your customers’ satisfaction up!

Metrics 134