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CIO metrics are failing digital transformation; it’s time to radically rethink success

CIO Business Intelligence

However, the metrics used to evaluate CIOs are hindering progress. As digital transformation becomes a critical driver of business success, many organizations still measure CIO performance based on traditional IT values rather than transformative outcomes. The CIO is no longer the chief of “keeping the lights on.”

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5 key metrics for IT success

CIO Business Intelligence

IT leaders are drowning in metrics, with many finding themselves up to their KPIs in a seemingly bottomless pool of measurement tools. There are several important metrics that can be used to achieve IT success, says Jonathan Nikols, senior vice president of global enterprise sales for the Americas at Verizon. Here they are.

Metrics 139
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Top 18 Social Media KPIs & Metrics You Should Use For A Complete SM Strategy

datapine

Here, we’ll examine 18 essential KPIs for social media, explore the dynamics and demonstrate the importance of social metrics in the modern business age with the help of a KPI software , and, finally, wrapping up with tips on how to set KPIs and make the most of your social platforms. Let’s get going. What Are Social Media KPIs?

Metrics 219
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How generative AI correlates IT and business objectives to maximize business outcomes

IBM Big Data Hub

Business owners often grapple with the frustrating reality of discovering IT issues impacting their operations only after customer complaints have arisen, leaving them with little opportunity to mitigate problems proactively. IT operations must show how observability directly contributes to business success and outcomes.

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Take Complete Charge Of Customer Satisfaction Metrics – Customer Effort Score, NPS & Customer Satisfaction Score

datapine

Indeed, perception and interaction are the two most pivotal pillars of any customer experience – and exceptional customer experience often leads to improved customer satisfaction, a true catalyst for success in the digital age of business. Read here how these metrics can drive your customers’ satisfaction up!

Metrics 134
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Six steps to creating a successful IT strategy: A guide for CIOs

CIO Business Intelligence

This process identifies discrepancies in capabilities, resources, and processes that could hinder the achievement of business goals. Prioritizing gaps Once gaps are identified, it is essential to prioritize them based on their impact on business objectives and the ease of closing these gaps.

Strategy 133
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What is Predictive Analytics and Can it Help You Achieve Business Objectives?

Smarten

Can Predictive Analytics Help You Achieve Business Objectives? If an organization wishes to be successful in the market and in its competitive efforts, it must accurately forecast and predict the future of its business, plan for new locations and products or services, and optimize internal operations.