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Aside from the workflow inefficiencies that come with a distributed service center, there’s an element of human emotion that needs to be addressed. Service agents are more than just employees. This increased visibility helps optimize operational efficiency, but AI and automation are what really help drive service team engagement.
Compliance and Legislation : How do we manage uncertainty around legislative change (e.g., operating strategy, global businessservices and shared services)? Cost Reduction : What can we do to reduce costs while not impacting the business (e.g., big data, analytics and insights)?
While smaller firms or startups may have had only one delivery center, most application development firms, which make up 80% of Ukraine’s computer services export market, have numerous delivery locations. “Our For us, the uncertainty of not knowing if the staff were safe was the most difficult part. says Koalitionen CEO Amir Mofidi.
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