article thumbnail

Only engaged service teams can deliver next-level customer loyalty in an era of uncertainty

CIO Business Intelligence

In order to do that, team needs must be addressed with empathy and understanding — not unlike how agents themselves are expected to approach each customer interaction. Yes, fast service is great for one-off transactions, but quality service is what drives long-term customer loyalty. Business Services, Employee Experience

article thumbnail

Operational resilience delivered: BMC Helix helps financial institutions meet compliance

CIO Business Intelligence

Key features of BMC Helix that help IT leaders meet compliance requirements include: Comprehensive service mapping: IT leaders must first understand their service and application dependencies to prevent disruptions, including new dependencies from mergers and acquisitions.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The 10 Essential SaaS Trends You Should Watch Out For In 2020

datapine

Indeed, according to Bloomberg, public cloud platforms, business services, and applications (SaaS) will all grow at a 9% CAGR (Compound Annual Growth Rate) between 2019 and 2023, and worth $60.36 AI optimizes business processes, increasing productivity and efficiency while automating repetitive tasks and supporting human capabilities.

Software 314
article thumbnail

The pandemic pivot: 5 key leadership lessons that will last

CIO Business Intelligence

He quickly determined that in this environment, he had to be intentional and make those interactions happen. “I With these regular interactions, Farella hears about where IT excels at solving business problems, where staff need more help with their challenges, and where IT is not meeting expectations — a practice that he continues today.

article thumbnail

Get Ready for FutureIT Toronto: A Day of Insight, Innovation, and Inspiration!

CIO Business Intelligence

Learn how AI can be your co-pilot, turning mountains of data into actionable insights that drive real business outcomes. Interactive, Hands-On Learning Forget boring lectures. We’ve designed interactive discussion groups where you can dive into the nitty-gritty details that matter to you.

article thumbnail

Leadership in Times of Digital Disruption

CIO Business Intelligence

The pandemic changed the way banks interact with customers. Thus, we must shrink the core, which runs on traditional technologies, while new business services built around this are powered by the latest technologies. About 62% of those surveyed believe the changes spurred by the pandemic are here to stay. Adapting to change.

article thumbnail

How Well-established Enterprises Can Achieve Innovation without Disruption

CIO Business Intelligence

The company worked incrementally, first by strengthening its market share through strategic acquisitions and then by adding multi-channel marketing as a business service. Today, Yellow Pages provides the same service as its first publication back in 1966 faster and better.