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Yet the report also found that 74% of C-suite executives say that no one at their company truly owns the employee experience. Aside from the workflow inefficiencies that come with a distributed service center, there’s an element of human emotion that needs to be addressed. Service agents are more than just employees.
Advance your financial acumen Executives don’t have a good read on the economic conditions ahead, with international conflicts, polarizing politics, and a contentious presidential election adding more unpredictability to ongoing economic uncertainties. I’m trying to get in the weeds of business operations,” he says.
So businesses here are focusing on plans for supply chains, for facilities, governance, reporting – so that they can react quickly once all of the economic activity resumes. The sectors least directly affected are, of course, agriculture, construction, businessservices.
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