Business Services Technology Uncertainty 
CIO Business Intelligence
MAY 19, 2022
Customer service leaders and agents are now working remotely or in hybrid environments, distributed across regions — sometimes across the world, writing the new service playbook as they go. Aside from the workflow inefficiencies that come with a distributed service center, there’s an element of human emotion that needs to be addressed.
erwin
AUGUST 13, 2020
M&A, new markets, products and businesses). Emerging Markets : What opportunities align to our business (e.g., Technology Disruption : How do we focus on innovation while leveraging existing technology, including artificial intelligence, machine learning, cloud and robotics? big data, analytics and insights)?
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CIO Business Intelligence
JANUARY 15, 2024
The technology landscape isn’t the only element evolving within the IT department, nor are rank-and-file staffers the only IT professionals expected to upskill. We share and learn — across technologies, practical approaches, working frameworks. It’s important for us to continue to focus on this technology part.
IBM Big Data Hub
MAY 13, 2024
CHROs, specifically, should take a leading role in decision-making when it comes to what skills technology automates and which ones remain mission-critical skills handled by employees. Nearly 70% of financial services leaders believe at least half of their workforce requires upskilling in 2024. But what about upskilling?
bridgei2i
MAY 4, 2020
The sectors least directly affected are, of course, agriculture, construction, business services. While customer confidence also takes time to recover from rising unemployment, the economic uncertainty, and anxiousness. But these are reliant on the workforce, and they are neither healthy nor available right now.
CIO Business Intelligence
MARCH 21, 2022
billion of IT services annually, approximately 4% of GDP, according to trade group IT Ukraine Association. million IT and business services professionals working in nearshore Europe, according to IT services and BPO research firm Everest Group. Ukraine, together with neighboring nations, employs around half of the 1.5
CIO Business Intelligence
FEBRUARY 27, 2023
The IT sector in Ukraine had stabilized after the 2014 Russian incursion with growth accelerating beginning in 2017 and “supercharging” in 2020 and 2021, says Katie Gove, senior director-analyst in Gartner’s Technology and Service Provider Research division. says Koalitionen CEO Amir Mofidi. Aimprosoft felt supported by its customers.
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