CIO Business Intelligence

FEBRUARY 8, 2024

“Proactive and collaborative partnerships are built successfully if both sides avoid the trappings of a purely transactional relationship,” says Anja Allen, principal in the technology consulting practice at EY Consulting. “If This deepens and elevates your relationship into a strategic partnership and can lead to innovative solutions.”

Management 130

Management Scorecard Cost-Benefit Key Performance Indicator 130

datapine

JANUARY 18, 2023

This insightful report displays relevant metrics such as the top-performing agents, net promoter score, and first contact resolution rate, among others. A good example is a KPI scorecard. It serves up a balanced blend of metrics that will empower you to boost engagement as well as retention rates.

Reporting 201

Reporting Metrics Dashboards Visualization 201

Occam's Razor

SEPTEMBER 5, 2023

An extraordinary amount of time, effort, $$$ are spent on building dashboards/scorecards for CMOs… Yet, the end result, nearly always, is a useless data puke. To build an effective big picture scorecard for the CMO, that is not data pukey , there are three crucial challenges that have to be solved: Represent the full span of the CMO’s world.

Marketing Analytics 78

Marketing Analytics Dashboards Marketing Scorecard 78

CIO Business Intelligence

OCTOBER 23, 2023

One way they’re doing that is by reimagining the IT function, say management consultants, executive advisors, and CIOs themselves. Organizations that enhance customer experience can boost sales by upwards of 7% and profitability between 1% and 2% , according to management consulting firm McKinsey.

IT 137

IT Consulting Scorecard Key Performance Indicator 137

CIO Business Intelligence

MARCH 25, 2024

He brought on my firm, Enablement Consulting, to assess the situation and then work with Hubbard and his team to implement a persistent funding operating model at Rest. This approach enabled Finance and business stakeholders to use data insights to see the metrics move as the year progressed. How does persistent funding reduce risk?

Modeling 124

Modeling Cost-Benefit IT ROI 124

CIO Business Intelligence

OCTOBER 2, 2023

Debra Chin, a certified Project Management Professional (PMP) and program manager/consultant with ROC Implementation & Management Group (ROCIMG), describes the PMO more succinctly, saying, “It’s a centralized point that helps manage projects.”

Management 124

Management Scorecard Key Performance Indicator Risk 124

Occam's Razor

AUGUST 9, 2016

For consultants and opinion makers you no longer have to accept any baloney peddled to you about what analytics tool is the best or better fit for your company/client. Along the way I'll share some of my favourite metrics and analytics best practices that should accelerate your path to becoming a true Analysis Ninja.

Analytics 110

Analytics Metrics Reporting Strategy 110