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CX has become increasingly data-informed and data-driven, with VoC data being one of the key data sources. Other data sources include purchase patterns, online reviews, online shopping behavior analytics, and callcenteranalytics.
With data-driven decisions and digital services at the center of most businesses these days, enterprises can never get enough data to fuel their operations. But not every bit of data that could benefit a business can be readily produced, cleansed, and analyzed by internal means. And it’s not just about the data on offer itself.
First and foremost is generative AI, which has shaken up nearly every aspect of enterprise IT, but is having a profound impact on customer-facing applications. First and foremost is generative AI, which has shaken up nearly every aspect of enterprise IT, but is having a profound impact on customer-facing applications.
Introduction Why should I read the definitive guide to embedded analytics? But many companies fail to achieve this goal because they struggle to provide the reporting and analytics users have come to expect. The Definitive Guide to Embedded Analytics is designed to answer any and all questions you have about the topic.
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