Remove contact-center the-new-standard-in-call-center-analytics-is-ai-driven-insight
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When the Voice of the Customer Actually Talks

Rocket-Powered Data Science

CX has become increasingly data-informed and data-driven, with VoC data being one of the key data sources. Other data sources include purchase patterns, online reviews, online shopping behavior analytics, and call center analytics.

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Data as a service: Top vendors offering data on tap

CIO Business Intelligence

With data-driven decisions and digital services at the center of most businesses these days, enterprises can never get enough data to fuel their operations. But not every bit of data that could benefit a business can be readily produced, cleansed, and analyzed by internal means. And it’s not just about the data on offer itself.

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9 CRM trends for 2024

CIO Business Intelligence

First and foremost is generative AI, which has shaken up nearly every aspect of enterprise IT, but is having a profound impact on customer-facing applications. First and foremost is generative AI, which has shaken up nearly every aspect of enterprise IT, but is having a profound impact on customer-facing applications.

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What Is Embedded Analytics?

Jet Global

Introduction Why should I read the definitive guide to embedded analytics? But many companies fail to achieve this goal because they struggle to provide the reporting and analytics users have come to expect. The Definitive Guide to Embedded Analytics is designed to answer any and all questions you have about the topic.