Smart Data Collective

MAY 30, 2022

Analytics technology has shaped many aspects of modern business. Even with the best features and prices, you won’t engage your audience without engaging experiences. Here comes the call center. Contact centers are the hub of company-customer interactions. Contact Center as a Service is referred to as CCaaS.

Customer Analytics 130

Customer Analytics Management Analytics Data Processing 130

CIO Business Intelligence

JANUARY 12, 2024

The shift from using offices to hybrid working has changed how we define “working” and also how we think about the customer experience and employee experience (CX and EX). Before the rise in hybrid working, these experiences were split: there was the office-based employee experience and the (usually) contact-center-based customer experience.

Technology 111

Technology Strategy Interactive Reporting 111

CIO Business Intelligence

FEBRUARY 1, 2023

Silver Spring Pathfinder (SSP) is championing change on this front, seeing the strengths and skills that PWDs can bring to contact center operations and helping to drive interest in PWD hiring, which has increased 30% since 2020. SSP also seeks to hire stay-at-home parents, a critically untapped group of job candidates.

Scorecard 98

Scorecard Digital Transformation Interactive Enterprise 98

CDW Research Hub

MARCH 3, 2022

Call centers vs. contact centers—which fits your business best? It’s no secret that the hybrid workplace has forever changed the way we communicate, but many may not realize this shift’s impact on the customer journey. Think about your last great customer service experience.

Interactive 74

Interactive Optimization Management Marketing 74

IBM Big Data Hub

FEBRUARY 12, 2024

Today, a customer could be influenced by one channel (e.g., out of home) and make their purchase through another channel (e.g., Throughout modern history, organizations have encountered internal and external challenges that changed how they interact with customers and how customers view those organizations. Customer needs changed.

Data-driven 92

Data-driven Manufacturing Advertising Consulting 92

IBM Big Data Hub

FEBRUARY 12, 2024

Unlike most e-commerce sites, Reformation has a dedicated navigation for customers to explore their sustainability efforts. By providing transparency and communicating their mission, Reformation has become known for their commitment to social good among the younger generations. We’re #2.”

Consulting 69

Consulting Strategy Interactive Data Processing 69

IBM Big Data Hub

JANUARY 25, 2024

Their aim is to create memorable customer experiences carried out through e-commerce channels or in-store. Their aim is to create memorable customer experiences carried out through e-commerce channels or in-store. It’s no surprise. It is important to meet the customer’s needs on day one, by making an emotional connection.

Consulting 66

Consulting Cost-Benefit Sales Strategy 66