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I am the Chief Practice Officer for Insurance, Healthcare, and Hi-Tech verticals at Fractal. The Insurance practice is currently engaged with several top 10 P&C insurers in the US, across the Insurance value chain through AI, Engineering, Design & Behavioural Sciences programs.
He brings deep experience supporting high tech e-commerce and retail clients in the areas of marketing, pre-sales analytics, and web analytics. Prior to that, he led digital and customeranalytics engagements at Dell, HP, and GE. Listen Now Insurance is among the most-affected industries of the novel Coronavirus.
Customer empathy is the ability to identify a customer’s emotional need, understand the reasons behind it and respond to it in such a way that creates an emotional bond with the customer. It’s a strategy of putting your customers first and at the core of your entire business.
These advances have had huge ramifications across industries ranging from finance and banking to healthcare and insurance. They have enabled new cross-industry applications, such as in customeranalytics and fraud detection. None of these techniques are new. In fact, deep learning was first described theoretically in 1943.
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