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Why CIOs must lead the charge on ESG – and why enterprise architecture is the key

CIO Business Intelligence

In an era marked by heightened environmental, social and governance (ESG) scrutiny and rapid artificial intelligence (AI) adoption, the integration of actionable sustainable principles in enterprise architecture (EA) is indispensable. New key metrics to capture include: Alignment with strategic goals. Compliance and governance.

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Contact Center AI Gain Traction: Profitable Use Cases

David Menninger's Analyst Perspectives

For example, chatbots and virtual assistants that raise the containment rate affect the content and quantity of interactions that ultimately reach agents, changing the nature of the skills they need and the key performance indicators that measure success.

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Security-FinOps collaboration can reap hidden cloud benefits: 11 tips

CIO Business Intelligence

For enterprises operating on the cloud, security and cost management are rising concerns. Likewise, cloud cost management platforms and other FinOps tools have data that security teams can also leverage for alerting and reporting.

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How to implement enterprise resource planning (ERP)

IBM Big Data Hub

Once your business has decided to switch to an enterprise resource planning (ERP) software system, the next step is to implement ERP. For a business to see the benefits of an ERP adoption it must first be deployed properly and efficiently by a team that typically includes a project manager and department managers as well.

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Three predictions for AI and automation business adoption

CIO Business Intelligence

AI’s honeymoon with the enterprise is coming to an end. In 2023, enterprises worldwide spent $166 billion on AI solutions (AI software, hardware, and services), but that spending is expected to grow 27% per year to $423 billion by 2027, according to IDC’s report. and ‘How does it improve our financial performance?’

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A blueprint for successfully executing business-aligned IT strategies

CIO Business Intelligence

To ensure every IT initiative directly contributes to measurable business outcomes, CIOs must move from operational managers to strategic partners, collaborating with business leaders to align IT decisions with enterprise goals. To ensure long-term success, CIOs should establish clear key performance indicators (KPIs) for each initiative.

Strategy 122
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Strategize, modernize, and lead: Transform your business with application portfolio modernization

CIO Business Intelligence

The imperative for APMR According to IDC’s Future Enterprise Resiliency and Spending Survey, Wave 1 (January 2024), 23% of organizations are shifting budgets toward GenAI projects, potentially overlooking the crucial role of application portfolio modernization and rationalization (APMR). Set relevant key performance indicators (KPIs).