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The key to operational AI: Modern data architecture

CIO Business Intelligence

From customer service chatbots to marketing teams analyzing call center data, the majority of enterprises—about 90% according to recent data —have begun exploring AI. To fully benefit from AI, organizations must take bold steps to accelerate the time to value for these applications. This is where Operational AI comes into play.

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How will AI agents be priced? CIOs need to pay attention

CIO Business Intelligence

The $2-per-conversation approach can include many back-and-forth interactions between a customer and Agentforce, says Ryan Shellack, senior director of AI product marketing at Salesforce. It also has the benefit that as underlying AI costs drop over time service providers can extract more margin for this work.

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Gaining Financial Management Effectiveness in Midsize Enterprises

David Menninger's Analyst Perspectives

Decades of refinement and focused development to support specific industriesand even specialized categories within these industrieshave increased their utility while decreasing the total cost of ownership, especially in implementation expense and maintenance.

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Where CIOs should place their 2025 AI bets

CIO Business Intelligence

CIOs were given significant budgets to improve productivity, cost savings, and competitive advantages with gen AI. times compared to 2023 but forecasts lower increases over the next two to five years. A human-centric approach helps with the change management efforts around using agentic AI while evaluating the benefits and risks.

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AI agents: The next stage in the evolution of enterprise AI

CIO Business Intelligence

A rough estimate: A large company with ten departments, each with five core functions, could benefit from five specialized applications per function. Software providers are already bringing corresponding applications to market. How many such AI agents might a large company need? Kurt Muehmel is the head of AI strategy at Dataiku.

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5 tips for better business value from gen AI

CIO Business Intelligence

Bogdan Raduta, head of AI at FlowX.AI, says, Gen AI holds big potential for efficiency, insight, and innovation, but its also absolutely important to pinpoint and measure its true benefits. A second area is improving data quality and integrating systems for marketing departments, then tracking how these changes impact marketing metrics.

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Delays in TSMC’s Arizona plant spark supply chain worries

CIO Business Intelligence

Wei also noted that chemical supply costs in the US are substantially higher, citing the need to ship sulfuric acid from Taiwan to Los Angeles and then transport it to Arizona by truck. Supply chain constraints, such as higher material costs and logistical challenges, further increase expenses.