Remove Cost-Benefit Remove Key Performance Indicator Remove Modeling
article thumbnail

Contact Center AI Gain Traction: Profitable Use Cases

David Menninger's Analyst Perspectives

For example, chatbots and virtual assistants that raise the containment rate affect the content and quantity of interactions that ultimately reach agents, changing the nature of the skills they need and the key performance indicators that measure success.

article thumbnail

Strategize, modernize, and lead: Transform your business with application portfolio modernization

CIO Business Intelligence

Furthermore, the growing importance of AI necessitates the modernization of AI models and data pipelines to prevent issues like model drift and bias. Define clear objectives and secure executive buy-in Articulate challenges and benefits: Communicate the challenges posed by legacy applications and the potential benefits of APMR.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Writing Business Cases: 6 Things You Should Know About Identifying Project Benefits

BA Learnings

While some companies identify business benefits with the sole intention of getting business cases approved, more mature companies tend to devote their resources to tracking and measuring these business benefits after the projects have been concluded. This is particularly important to note when developing a cost-benefit analysis.

article thumbnail

The steep cost of a poor data management strategy

CIO Business Intelligence

Without it, businesses incur steep costs, but the downside, or costs, are often unclear because calculating data management’s return on investment (ROI), or upside, is a murky exercise. For many organizations, the real challenge is quantifying the ROI benefits of data management in terms of dollars and cents.

Strategy 116
article thumbnail

Why CIOs must lead the charge on ESG – and why enterprise architecture is the key

CIO Business Intelligence

As research suggests, the potential benefits of generative AI (genAI) adoption far outweigh the challenges, making it imperative for businesses to adopt a strategic approach toward scaling their AI implementation while observing guidelines for ESG compliance. Training a single AI model emits as much as five average cars over their lifetimes.

article thumbnail

Three predictions for AI and automation business adoption

CIO Business Intelligence

But that’s about to change, said Fleming, as executive leadership seeks to understand how AI and automation benefit the bottom line. But by next year, leadership will ask hard questions, such as: ‘How much will it cost to integrate Gen AI into our business?’ and ‘How does it improve our financial performance?’

article thumbnail

Using Analytics to Maximize Revenue with a SaaS Business Model

Smart Data Collective

Data analytics technology is becoming a more important aspect of business models in all industries. The importance of customer loyalty and customer service has become increasingly well-known and companies have needed to adapt their business models accordingly to gain a competitive edge. SaaS companies are no exception.

Modeling 105