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I am the Chief Practice Officer for Insurance, Healthcare, and Hi-Tech verticals at Fractal. The Insurance practice is currently engaged with several top 10 P&C insurers in the US, across the Insurance value chain through AI, Engineering, Design & Behavioural Sciences programs.
When customers are comparing order fulfillment metrics as a performance indicator, they’re using Amazon’s next day, free-of-charge delivery as the benchmark, not the industry median performance. Instead of opting for risking a ‘possible’ gain by investing in change and the value of data. Achieving data traction.
He brings deep experience supporting high tech e-commerce and retail clients in the areas of marketing, pre-sales analytics, and web analytics. Prior to that, he led digital and customeranalytics engagements at Dell, HP, and GE. And the customers are avoiding the risk of exposure.
This data can now be used to enhance your customer experience by: Understanding buyer behavior, hobbies, interests and engagement. Identify customers who are actively shopping to determine any potential risks for losing customers. Insurers who effectively achieve this will truly distinguish themselves in the marketplace.
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