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CCaaS is a Vital Tool for Managing Customer Analytics

Smart Data Collective

One of the most important reasons companies are investing in analytics technology is to improve their understanding of their customers. Companies are expected to spend over $24 billion on customers analytics technology by 2025. The benefits of analytics to understand the customer journey cannot be overstated.

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5 Sources of Data for Customer Analytics and Their Benefits

Smart Data Collective

Therefore, you need sophisticated customer analytics to analyze complex customer behavior. This article will go over the concept of customer service analytics and some of the uses and advantages it could provide to a business. This could include social media interactions, customer service channels, or survey data.

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3 Data Mining Tips for Companies Trying to Understand their Customers

Smart Data Collective

You will have an easier time developing an accurate customer profile with data analytics. billion on customer analytics, because it has been so effective. The average company that uses customer analytics has 93% higher profits and 81% higher sales than other companies in their industry.

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Uncover The Power Of White Label Dashboards & Reports With Key Features And Examples 

datapine

This technology allows agencies and other businesses to offer customized analytical capabilities to meet users’ needs without having to invest in generating a solution of their own. Usually, white label reporting software is characterized by a user-friendly interface in which users can easily generate reports.

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Top 10 Big Data CRM Tools To Increase Business Sales

Smart Data Collective

Therefore, CRM software comes into the picture to help enterprises achieve their business targets. These software tools rely on sophisticated big data algorithms and allow companies to boost their sales, business productivity and customer retention. Every enterprise wants to improve its business relationship and productivity.

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insightsoftware Acquires Logi Analytics

Jet Global

Deal brings operational reporting to insightsoftware’s 25,000+ customers and provides fuel for growth to Logi Analytics’s embedded analytics for commercial software organizations. The company serves thousands of software teams, in multiple industries, including AvidXchange, IBM, QAD, and Symbox. RALEIGH, N.C.

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What is the Future of Business Intelligence in the Coming Year?

Smart Data Collective

Business intelligence software will be more geared towards working with Big Data. The current BI trends show that in the future, the BI software will be more accessible, so that even non-techie workers will rely on data insights in their working routine. Prescriptive Analytics. Data Governance. Collaborative and Integrative BI.