customer-experience 
Analytics Vidhya
JANUARY 13, 2025
Discover how AI is reshaping customer experiences and the data science landscape. You can listen to this episode of Leading with […] The post Exploring AI Agents in Customer Experience with Navin Dhananjaya appeared first on Analytics Vidhya.
Analytics Vidhya
JULY 30, 2024
Introduction While customers have always preferred brands that prioritize an excellent customer experience, it’s only in recent years that it’s become a standard for every business. Customers are now used to it and expect better experiences. appeared first on Analytics Vidhya.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CIO Business Intelligence
NOVEMBER 5, 2024
Once synonymous with a simple plastic credit card to a company at the forefront of digital payments, we’ve consistently pushed the boundaries of innovation while respecting tradition and our relationships with our merchants, banks, and customers. When a customer needs help, how fast can our team get it to the right person?
Analytics Vidhya
OCTOBER 15, 2024
From personalizing customer experiences to automating content creation, GenAI is capable of enhancing the productivity of the marketing team […] The post How to Use Generative AI in Marketing? appeared first on Analytics Vidhya.
Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage
Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days.
O'Reilly on Data
APRIL 8, 2025
As they move into the workforce, they need to deepen their knowledge and become part of a team writing a software system for a paying customer. Nevertheless, if were honest about the skills we expect of a junior developer, this list shows roughly what wed expect, not five years experience writing SQL. What does experience teach?
CIO Business Intelligence
OCTOBER 30, 2024
As businesses increasingly rely on digital platforms to interact with customers, the need for advanced tools to understand and optimize these experiences has never been greater. Enter Gen AI, a transformative force reshaping digital experience analytics (DXA). The future of Gen AI in DXA: What’s next?
Advertiser: ZoomInfo
Here’s what’s covered: How data-driven marketing drives the customer experience. This eBook highlights how data-driven strategies empower marketing campaigns through personalization tactics. Understanding marketing strategy & performance. The most challenging obstacles to data-driven marketing success.
Advertiser: ZoomInfo
Watch this webinar with Rachael Foster, Director of Account-Based Experience at ZoomInfo, and Dan Dolph, Manager of Account-Based Experience at ZoomInfo. They’ll share what to consider when crafting an ABM strategy, from defining your ideal customer profile to crafting compelling messaging to measuring success.
Speaker: Dave Seaton, CEO of Seaton CX
Is Customer Journey Mapping a tired fad from 2013? Or a critical tool for sparking customer-centric change? When crafted with precision and insight, journey maps emerge as powerful catalysts, transforming customer experiences and steering businesses towards profitable growth.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys.
Speaker: Miles Robinson, Agile and Management Consultant, Motivational Speaker
Customer representation has always been a key reason for success in product development. Despite this, those building the product itself are often detached from their customers, leading to a gap between vision and execution on the most practical metrics. Review customer feedback surveys. Revitalize QA as champions.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. Don't miss this exclusive event!
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. 💡 That’s where the Voice of the Customer (VoC) comes in. Are you excited to actually start making sense of customer analytics? If you can’t identify it, you can’t fix it!
Advertiser: ZoomInfo
With a cohesive, integrated tech stack, your revenue teams can deliver an excellent customer experience that sets you up to win faster than your competitors. Consolidating your tech stack is an effective cost-saving measure that drives GTM efficiency and adds value to your enterprise.
Expert insights. Personalized for you.
271 
Let's personalize your content