customer-service 
Analytics Vidhya
JULY 20, 2024
Introduction Earlier this year, Klarna announced that they replaced 700 customer support professionals with artificial intelligence (AI) chatbots. This announcement raised a lot of questions, like, if AI could manage the works of so many customer service agents, was the industry heading towards an inevitable collapse?
Analytics Vidhya
JUNE 20, 2023
The rapid advancement of artificial intelligence (AI) technology has brought about a transformative shift in customer service and support, especially with the introduction of chatbots.
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Analytics Vidhya
FEBRUARY 28, 2024
In just its first month, the AI chatbot has transformed customer service operations, handling the workload equivalent to 700 full-time agents.
Analytics Vidhya
SEPTEMBER 17, 2023
Customer queries are endless for any company. Generative AI is capable […] The post AI for Customer Service | Top 10 Use Cases appeared first on Analytics Vidhya. Generative AI is capable […] The post AI for Customer Service | Top 10 Use Cases appeared first on Analytics Vidhya.
Advertiser: Datadog
In this new product brief from Datadog, you’ll learn how Datadog Serverless Monitoring enables you to visualize your services and their dependencies, gain actionable insights into how the performance of your serverless applications impacts your customers, and tips to monitor the health of your applications in a serverless environment.
O'Reilly on Data
JANUARY 21, 2025
Your companys AI assistant confidently tells a customer its processed their urgent withdrawal requestexcept it hasnt, because it misinterpreted the API documentation. Consider a typical customer support scenario: a customer messages your AI assistant saying, Hey, you messed up my order!
Analytics Vidhya
JUNE 22, 2023
Macquarie’s Banking and Financial Services Group has joined forces with Google Cloud to harness the power of artificial intelligence (AI) and machine learning (ML) in an exciting collaboration to revolutionize the banking industry.
Speaker: Dan Jenkins - Human Factors & Research Lead – DCA Design International
The ethical case for more inclusive design is clear, as is the commercial one: more inclusive products and services can be used by more people. More importantly, it is about designing products and services in light of this understanding. Some simple tools to make your products and services more inclusive.
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Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.
Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket
There are many frustrated customers who feel that basic information like returns and refunds are not accessible, and that they are not getting the customer support that they need. This begs the question: what’s the best way to increase customer retention? How to build effective Self-Service mechanisms.
Advertiser: Datadog
Service Level Indicators and Service Level Objectives are now the principal tools for focusing on what really matters. The premise of SLIs/SLOs is that all teams—product, architecture, development, and platform— need to look at services from the customer’s perspective.
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This results in better customer service, accurate Customer 360 views with relationship awareness, effective fraud detection and more.Advanced entity resolution using AI is crucial because it efficiently and easily solves many of today’s data quality and analytics problems. within and across multiple data sources.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. Don't miss this exclusive event!
Speaker: Anthony Roach, Director of Product Management at Tableau Software, and Jeremiah Morrow, Partner Solution Marketing Director at Dremio
Tableau works with Strategic Partners like Dremio to build data integrations that bring the two technologies together, creating a seamless and efficient customer experience. A self-service platform for data exploration and visualization that broadens access to analytic insights. A seamless and efficient customer experience.
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In the fast-moving manufacturing sector, delivering mission-critical data insights to empower your end users or customers can be a challenge. Traditional BI tools can be cumbersome and difficult to integrate - but it doesn't have to be this way.
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