O'Reilly on Data

FEBRUARY 19, 2021

This year, the biggest story in AI was GPT-3, and its ability to generate almost human-sounding prose. There are many possibilities, ranging from interactive assistants and automated customer service to automated fake news. We’ll see in the coming year. Natural Language Processing Advances Significantly. What will that lead to in 2021?

Data Lake 362

Data Lake Machine Learning Data Warehouse Modeling 362

CIO Business Intelligence

JANUARY 9, 2025

By ensuring consistent, high-quality product data, we enable businesses to unlock AIs full potential to drive growth, innovation, and exceptional customer experiences. These priorities illustrate how AI influences every facet of retail operations, revolutionising both customer engagement and backend efficiency.

B2B 105

B2B Cost-Benefit Data-driven Sales 105

CIO Business Intelligence

MARCH 25, 2025

Data debt that undermines decision-making In Digital Trailblazer , I share a story of a private company that reported a profitable year to the board, only to return after the holiday to find that data quality issues and calculation mistakes turned it into an unprofitable one.

Risk 140

Risk Cost-Benefit Data-driven Digital Transformation 140

Timo Elliott

NOVEMBER 7, 2024

In a recent presentation at the SAPSA Impuls event in Stockholm , George Sandu, IKEA’s Master Data Leader, shared the company’s data transformation story, offering valuable lessons for organizations navigating similar challenges. “If the data isn’t high-quality, those flows break, and the customer feels it.”

Data Transformation 84

Data Transformation Data Quality Digital Transformation Strategy 84

O'Reilly on Data

MARCH 23, 2023

Many of these are unsurprising: you can ask it to write a letter, you can ask it to make up a story, you can ask it to write descriptive entries for products in a catalog. It’s commonly believed that the more parameters, the better; that’s at least a good story for marketing to tell. But the result was…OK.

IT 350

IT Modeling Testing Risk 350

CIO Business Intelligence

MAY 15, 2025

From energy efficiency and emissions reduction to process automation, customer experience, and knowledge management, AI is being embedded across functions. Simplifying the value story, clearly defining and articulating the value levers, and securing stakeholder buy-in are just as critical as consistent execution.

IT 104

IT Consulting Management Risk 104

O'Reilly on Data

MAY 15, 2025

When they have real customers, we see whether their MVP is working. 8:51 : The common use cases that seem to be further along are customer support, codingwhat other buckets can you add? 9:07 : Customer support and tickets are among the main pains and use cases. You remember all the stories about Data science is the sexy new job.

Enterprise 215

Enterprise Modeling Data Science Risk 215

O'Reilly on Data

APRIL 30, 2024

For digital platforms, extracting digital rents usually entails degrading the quality of information shown to the user, on the basis of them “owning” access to a mass of customers. The pursuit of profit via the exploitation of scarce resources under one’s control is a story as old as commerce itself. But it is far from alone.

Risk 325

Risk Advertising Cost-Benefit Sales 325

AWS Big Data

OCTOBER 29, 2024

One of its key features is fine-grained access control, which allows customers to granularly control access to their data lake resources at the table, column, and row levels. To dive deeper into how to replicate BMWs data success story, check out the AWS blog post on building a data mesh with Amazon Lake Formation and AWS Glue.

Data Lake 110

Data Lake Sales Metadata Machine Learning 110

CIO Business Intelligence

JANUARY 7, 2025

Realizing business value and tracking capabilities so that the resulting savings can fund innovation, transform the customer experience, reimagine cost structures, and deliver enterprise agility. SAS CIO Jay Upchurch says successful CIOs in 2025 will build an integrated IT roadmap that blends generative AI with more mature AI strategies.

Digital Transformation 143

Digital Transformation Experimentation Cost-Benefit Strategy 143

CIO Business Intelligence

APRIL 30, 2025

Uniteds methodical building of data infrastructure, compliance frameworks, and specialized talent demonstrates how traditional companies can develop true AI readiness that delivers measurable results for both customers and employees. Years ago, before gen AI, we started a program called Every Flight Has a Story.

Strategy 82

Strategy Data Science Modeling Risk Management 82

O'Reilly on Data

NOVEMBER 28, 2023

Generative AI has been the biggest technology story of 2023. This worry certainly belongs to the same story: risk has to be considered when thinking about appropriate use cases. While companies have long been talking about AI’s potential to improve customer support, we didn’t expect to see customer service rank so high.

Enterprise 345

Enterprise Testing Modeling Reporting 345

CIO Business Intelligence

MAY 21, 2025

To their parents, it is a different story. These metrics could include cost savings, response rates for customer inquiries and/or time savings. These humans grow up with voice-activated virtual assistants, personalized digital experiences and countless automated content-creation tools at their fingertips.

Metrics 103

Metrics Data Quality Enterprise ROI 103

David Menninger's Analyst Perspectives

APRIL 30, 2025

There are contact centers, and there is customer experience. Two, they provide a rough guide to potential issues in the customer base: If hold times are increasing, you dont need a survey to tell you that customers are likely to notice. But the story they tell is incomplete. Even measuring satisfaction is ambiguous.

Measurement 130

Measurement Cost-Benefit Key Performance Indicator Metrics 130

Cloudera

DECEMBER 6, 2024

Hosted weekly by Paul Muller, The AI Forecast speaks to experts in the space to understand the ins and outs of AI in the enterprise, the kinds of data architectures and infrastructures that support it, the guardrails that should be put in place, and the success stories to emulateor cautionary tales to learn from. What does that look like?

Manufacturing 82

Manufacturing Forecasting Metadata Data Processing 82

CIO Business Intelligence

MAY 15, 2025

Schmitter points to stories about customer-service chatbots going off script and AI-related security breaches as evidence that CIOs should be cautious when rolling out new AI tools. What looks like hesitation to CEOs is actually responsible caution from technology leaders who see the complete picture, she says.

Data-driven 86

Data-driven Enterprise Technology Consulting 86

O'Reilly on Data

JUNE 27, 2023

The most popular attacks were cross-site scripting and SQL injection , the latter of which is best explained in the story of “Little Bobby Tables.” The rewards include improvements to your products and services, or streamlined customer service, or the like.

Risk Management 328

Risk Management Risk Management Modeling 328

datapine

OCTOBER 11, 2023

Boost customer satisfaction : By making informed decisions using powerful metrics, you’ll be able to offer the best shopping experience to your customers with permanent stock, short delivery times, and no surprises. In time, this will help you increase customer satisfaction and skyrocket warehouse ROI.

Metrics 217

Metrics KPI Management Cost-Benefit 217

CIO Business Intelligence

JANUARY 10, 2025

Leaders are putting real dollars behind agents, but with mounting pressure to demonstrate ROI, getting the value story right is critical. Currently, 51% of organizations are exploring their potential to optimize administrative tasks (60%), customer service (54%), and business content creation (53%).

ROI 81

ROI Enterprise Broadcasting Metrics 81

David Menninger's Analyst Perspectives

MAY 8, 2025

There are already plenty of success stories about enterprises reducing friction for agents, saving time and expanding the breadth of interactions that can be handled automatically. By 2028, most customer communications, both inbound and outbound, will be created and overseen by conversational AI systems.

Cost-Benefit 130

Cost-Benefit Key Performance Indicator Interactive Uncertainty 130

datapine

FEBRUARY 9, 2024

Company A asks itself what its best resources are for attracting customers. The effort is a success, and more customers start pouring in. They are often used to measure customer satisfaction, employee performance, and engagement with the company’s target audience, and they are usually handled through a KPI management tool.

KPI 221

KPI Management Key Performance Indicator Measurement 221

CIO Business Intelligence

JANUARY 7, 2025

CRAWL: Design a robust cloud strategy and approach modernization with the right mindset Modern businesses must be extremely agile in their ability to respond quickly to rapidly changing markets, events, subscriptions-based economy and excellent experience demanding customers to grow and sustain in the ever-ruthless competitive world of consumerism.

Optimization 98

Optimization Strategy Cost-Benefit Enterprise 98

O'Reilly on Data

MARCH 25, 2025

Hallucinations and inconsistent outputs arent just engineering problemsthey can erode customer trust, increase support costs, and lead to compliance risks in regulated industries. The story doesnt always start with a business goal. Beyond the technical challenges, these complexities also have real business implications.

Testing 184

Testing Data-driven Software Measurement 184

AWS Big Data

MAY 23, 2025

OpenSearch UI has been adopted by thousands of customers for various use cases since its launch in November 2024. Exciting customer stories and feedback have helped shape our feature improvements.

Visualization 66

Visualization Enterprise Dashboards Management 66

CIO Business Intelligence

JANUARY 14, 2025

This alignment ensures that improvements in deployment frequency or time-to-restore-service translate into tangible business value reduced time-to-market, better customer experiences and stronger competitive advantage. When tied directly to strategic objectives, software delivery metrics become business enablers, not just technical KPIs.

Enterprise 119

Enterprise Technology Metrics Measurement 119

O'Reilly on Data

JANUARY 17, 2023

You’ll try this with a few other algorithms, and their respective tuning parameters–maybe even break out TensorFlow to build a custom neural net along the way–and the winning model will be the one that heads to production. But that’s a story for another day.) That’s sort of true.

Machine Learning 363

Machine Learning Predictive Modeling Software Modeling 363

O'Reilly on Data

SEPTEMBER 15, 2021

The number of respondents tells the story by itself: only 14% identified as women, which is lower than we’d have guessed, though it’s roughly consistent with our conference attendance (back when we had live conferences) and roughly equivalent to other technical fields. Google Cloud is an obvious omission from this story.

Machine Learning 363

Machine Learning Statistics Reporting Consulting 363

AWS Big Data

FEBRUARY 26, 2025

S3 Metadata supports object metadata, which includes system-defined details like size and the source of the object, and custom metadata, which allows you to use tags to annotate your objects with information like product SKU, transaction ID, or content rating, for example. connection testing, metadata retrieval, and data preview.

Analytics 66

Analytics Data Lake Metadata Data Warehouse 66