customers 
Analytics Vidhya
JANUARY 13, 2025
Discover how AI is reshaping customer experiences and the data science landscape. You can listen to this episode of Leading with […] The post Exploring AI Agents in Customer Experience with Navin Dhananjaya appeared first on Analytics Vidhya.
Analytics Vidhya
NOVEMBER 12, 2024
Customer support calls hold a wealth of information, but finding the time to manually comb through these recordings for insights isn’t easy.
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Analytics Vidhya
FEBRUARY 22, 2025
This process plays a crucial role in LLM customization, enabling models to generate more accurate, relevant, and context-aware responses.Fine-tuned LLMs can be […] The post Fine-Tuning a Model Using OpenAI Platform for Customer Query Support appeared first on Analytics Vidhya.
Analytics Vidhya
JULY 9, 2024
In this tutorial, we’ll walk you through the simple process of creating your own GPTs in just […] The post How to Make Custom ChatGPT? Thanks to OpenAI, you can now create personalized ChatGPT models, called GPTs, tailored to your specific needs. appeared first on Analytics Vidhya.
Speaker: Shawn Phillips, CCXP, Head of Growth and Innovation
With the growth of AI, customers expect – and often demand – a customer journey based on their unique needs and history with your brand. Advanced platforms enable you to move beyond simple personalization or mass customization to create truly unique customer journeys that optimize outcomes for both your customers and your brand.
Analytics Vidhya
MARCH 5, 2025
A key innovation in this landscape is building custom tools for AI agents using smolagents, allowing these systems to extend their capabilities. Using smolagents, […] The post Building Custom Tools for AI Agents Using smolagents appeared first on Analytics Vidhya.
CIO Business Intelligence
NOVEMBER 5, 2024
Once synonymous with a simple plastic credit card to a company at the forefront of digital payments, we’ve consistently pushed the boundaries of innovation while respecting tradition and our relationships with our merchants, banks, and customers. When a customer needs help, how fast can our team get it to the right person?
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations. In this exclusive webinar, Diane Magers will guide you through the journey of aligning your customer and employee experience strategy with financial success.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings.
Speaker: Luke Freiler, CEO and co-founder of Centercode
After weathering recessions with a wide range of iconic customers, CEO and Product Manager Luke Freiler has seen first hand the impact the Voice of the Customer has had in making or breaking tech companies during hard times.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. 💡 That’s where the Voice of the Customer (VoC) comes in. Are you excited to actually start making sense of customer analytics? If you can’t identify it, you can’t fix it!
Speaker: Bob Caporale, Founder of Strategy Generation Company
But, in most cases, the core challenge isn’t your bosses or even your specific goals; it’s the fact that your company’s targets are disconnected from your customers’ needs. By driving your company’s “top-down” goals with a clear and well communicated “customer-up” product strategy! So how do we solve this problem?
Speaker: Ramli John, Managing Director at ProductLed and Author
moment and turn them into lifelong customers. In this interactive, fun presentation and Q&A, Ramli John, author of bestselling book Product-Led Onboarding, will share a simple but powerful framework to get more users to experience a product’s "Eureka!" Join us for this exclusive session you won't want to miss with Ramli!
Speaker: Dan Jenkins - Human Factors & Research Lead – DCA Design International
It is a philosophy that encourages us to consider how size, shape, age, gender, sexuality, ethnicity, education levels, income, spoken languages, culture and customs, and even diets shape the way we interact with the world. Inclusive design is about designing for as diverse a range of people as possible.
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