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Joulica unifies real-time and historical customer experience analytics with Amazon QuickSight

AWS Big Data

To help solve this problem, we chose Amazon QuickSight , a cloud-native business intelligence tool that allows you to embed insightful analytics into any application with customized, interactive visuals and dashboards. Embedding QuickSight to provide a 360-degree view At Joulica, our specialty is real-time analytics.

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Qualtrics seeks to broaden picture of employee engagement

CIO Business Intelligence

And it will use those profiles in a new tool it launched today: Employee Journey Analytics. Employee Journey Analytics, meanwhile, offers an overview of sentiment, either for the whole company or groups of employees, around various interactions — onboarding, IT support, returning from care leave.

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Customer Experience and Emerging Technologies: My CXChat Summary on Artificial Intelligence, Machine Learning and the Customer

Business Over Broadway

On a related note, this finding surprised me: Gartner’s hype cycle says that Customer Journey analytics won’t reach the “plateau of productivity” until over 10 years. I recently joined Indigo Slate to lead their research and analytics. The reason I joined the company is that they are developing a CX platform, Ruptive.

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Future-Proof Your Analytics Tech Stack

Jet Global

Future-proofing your analytics tech stack is essential for ensuring the longevity and success of your software applications. As the final stage of the data journey, analytics transforms raw data into actionable insights that directly impact business decisions and customer satisfaction.