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While data tends to be used in tactical-operational areas such as HR reporting and controlling, there is still room for improvement in the strategic area of peopleanalytics. Most use master data to make daily processes more efficient and to optimize the use of existing resources.
In this episode of AI to Impact, Jitendra Jethanandani, Director, Enterprise Tech at BRIDGEi2i, discusses how the current COVID-19 pandemic spreads waves of uncertainty across businesses and their customer base requiring a renewed focus required on customer engagement. COVID-19 and Changing Facets of Customer Engagement. JJ: Yes, Anushruti.
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