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Google’s Contact Center AI Platform aims to optimize customer service

CIO Business Intelligence

MARCH 22, 2022

In a bid to help enterprises optimize customer service, Google Cloud is extending its Contact Center AI (CCAI) service with the ability to integrate with CRM (customer relationship management) applications in order to provide real-time insights and data analytics.

Optimization 140
Optimization Interactive Sales Enterprise Optimization 140
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The biggest enterprise technology M&A deals of the year

CIO Business Intelligence

APRIL 12, 2022

Process mining giant Celonis has snapped up Process Analytics Factory, a small German company specializing in process optimization on Microsoft’s platforms. Equinix buys West African data center company for $320 million. Now it’s reinforcing its position in the US, buying data analytics specialist Decisive Data.

Technology 143
Technology Enterprise Consulting Software 143
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