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We are far too enamored with datacollection and reporting the standard metrics we love because others love them because someone else said they were nice so many years ago. To win in business you need to follow this process: Metrics > Hypothesis > Experiment > Act. Online, offline or nonline.
Most email programs now have preview panes that typically block images and scripts (Outlook, Thunderbird, Gmail, everyone), and default settings prevent datacollection due to concerns about viruses. This should drive aggressive experimentation of email content / offers / targeting / every facet by your team. That is okay.
Move from a datacollection obsession and develop a crush on data analysys. Experimentation and Testing Tools [The "Why" – Part 1]. It provides the KeyPerformanceIndicator that I consider to be the holiest of the holy in web analytics: Task Completion Rate (segmented by Primary Purpose). LivePerson.
Remember none of these jobs will do any datacollection/IT work, even in medium-sized companies.) But if their primary output is just data, and not actions to take expressed in English or verbally in weekly senior staff meeting, then they are simply Reporting Squirrels. Most companies hire a Web Analyst, Sr.
Real-time data is super valuable if zero human beings are involved from datacollection to action being taken. But it is not a keyperformanceindicator. Because you are going to focus on metrics, sorry not metrics, keyperformanceindicators, that have a direct line to the bottom-line of your company.
It’s all about using data to get a clearer understanding of reality so that your company can make more strategically sound decisions (instead of relying only on gut instinct or corporate inertia). Ultimately, business intelligence and analytics are about much more than the technology used to gather and analyze data.
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