Remove Data-driven Remove Enterprise Optimization Remove Marketing
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Goodbye digital transformation, hello AI-first business transformation

CIO Business Intelligence

Consider the following business solutions in their early forms: Workday for HR Salesforce for sales Adobe or Hubspot for marketing SAP for ERP These solutions reformed the way we thought about HR, supply chain, or CRM, but they did not transform the work itself. Data and workflows lived, and still live, disparately within each domain.

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Google’s Contact Center AI Platform aims to optimize customer service

CIO Business Intelligence

In a bid to help enterprises optimize customer service, Google Cloud is extending its Contact Center AI (CCAI) service with the ability to integrate with CRM (customer relationship management) applications in order to provide real-time insights and data analytics. Modernizing the contact center with CCaS.

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The biggest enterprise technology M&A deals of the year

CIO Business Intelligence

trillion in 2021, according to financial market data provider Refinitiv. Already this year, there are numerous smaller M&A deals, as enterprise software providers buy their way into new markets or acquire new capabilities rather than develop them in house. Infosys buys oddity for digital marketing capabilities.