Customer Experience and Emerging Technologies: My CXChat Summary on Artificial Intelligence, Machine Learning and the Customer
Business Over Broadway
MAY 22, 2019
I was invited as a guest in a weekly tweet chat that is hosted by Annette Franz and Sue Duris. Juniper Research also forecasts that chat bots will save businesses about $8 billion annually by 2022. I recently joined Indigo Slate to lead their research and analytics.
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