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Insurance IT leaders herald new era for digital customer experience

CIO Business Intelligence

The insurance industry is undergoing a sea change, with IT playing a crucial role in rolling out digital customer experiences for policyholders and agents, as in-person meetings all but vanish in the post-pandemic era. IT as industry differentiator Insurers and financial services firms like MassMutual, of Springfield, Mass.,

Insurance 132
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The risks and limitations of AI in insurance

IBM Big Data Hub

In my previous post , I described the different capabilities of both discriminative and generative AI, and sketched a world of opportunities where AI changes the way that insurers and insured would interact. You should host the model on internal servers. Efficient and accurate AI requires fastidious data science.

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Data protection strategy: Key components and best practices

IBM Big Data Hub

Companies continue to create more attack surfaces with hybrid models, scattering critical data across cloud, third-party and on-premises locations, while threat actors constantly devise new and creative ways to exploit vulnerabilities. What is a data protection strategy? million, a 15 percent increase over three years.

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CIOs sharpen cloud cost strategies — just as gen AI spikes loom

CIO Business Intelligence

Yet, controlling cloud costs remains the top challenge IT leaders face in making the most of their cloud strategies, with about one third — 35% — of respondents citing these expenses as the No. It depends on what business model you’re in. 1 barrier to moving forward in the cloud.

Strategy 140
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How digital turned Nationale-Nederlanden into an omnichannel company

CIO Business Intelligence

Dutch insurance and asset management company Nationale-Nederlanden, part of the NN Group, has a presence in 19 countries and serves several million retail and corporate customers. Digitization vs tradition Although the insurance sector has a traditional image, that stopped being the case years ago, says Vaquero.

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Aflac virtualizes the customer enrollment experience

CIO Business Intelligence

The traditional in-person process of insurance agents meeting with prospective customers to discuss policies, sign paperwork, and load it into the company’s client/server system came to a complete halt. Because we are an insurance company, what we are is a promise on a piece of paper,” says then-CIO Richard Gilbert. “We

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Transforming IT culture for business success

CIO Business Intelligence

The evolving role of IT, coupled with new pandemic-era work models, has sifted the culture conversation away from in-office trappings. Wenhold has instituted a number of strategies to empower Power’s creator culture. To be clear, everyone still fancies a high-end perk.

IT 128