Shifting from keeping the lights on to turning on new lights
CIO Business Intelligence
AUGUST 5, 2022
In practice, it works like an equity index such as the S&P 500, summarizing the holistic performance of the CIO’s operational capabilities (e.g., The customer-driven origins of SQI. FedEx built a SQI to better understand the level of quality being delivered to customers. sectors) for root cause analysis.
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