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How IT leaders use agentic AI for business workflows

CIO Business Intelligence

AI agents topped Forresters 2024 trend list, and Salesforce expects one billion in use by the end of fiscal year 2026. UIPaths 2025 Agentic AI Report surveyed US IT execs from companies with $1 billion or more in revenue and found that 93% are highly interested in agentic AI for their business.

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AWS adds machine learning capabilities to Amazon Connect

CIO Business Intelligence

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) on Tuesday, at its annual re:Invent conference, said that it was adding new machine learning capabilities to its cloud-based contact center service, Amazon Connect.

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AI-powered mindfulness: The human element of innovation

CIO Business Intelligence

At Avaya, our enterprise customers using AI in the contact center report a 65% reduction in after-call work and a 50% increase in efficiency with solutions like conversational AI and AI analytics – and that’s just the tip of the iceberg. But as with any technological investment, AI is what companies make of it.

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United Airlines gives employees the digital tools to make customers happy

CIO Business Intelligence

As CIO of United Airlines, Jason Birnbaum is laser focused on using technology and data to enable the company’s 86,000 employees to create as seamless a customer travel experience as possible. If we can’t help them do that, it drives us crazy.” That was our story, and we worked very diligently to change the narrative.”

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Stored procedure enhancements in Amazon Redshift

AWS Big Data

Amazon Redshift is a fully managed, petabyte-scale data warehouse service in the cloud. With Amazon Redshift, you can analyze all your data to derive holistic insights about your business and your customers. Stored procedures are commonly used to encapsulate logic for data transformation, data validation, and business-specific logic.

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How To Extract Maximum Value Of Your Customer Service Data With Professional Customer Service Reports

datapine

To optimize your CS offerings you need access to the right data, and this is where customer service reports come into play. Customer service reports extract invaluable information and insights from customer service data. When it comes to CS, in particular, today’s digital consumer is very much in charge. Let’s get started.

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How Italian CIOs produce value with gen AI

CIO Business Intelligence

This is the case of Alpitour World, one of Italy’s largest travel companies, where gen AI projects have merged with preexisting uses of AI. Employees are even calling it a trusted colleague. I tried to use it for text generation and information retrieval, but it seemed more suitable for a consumer environment than corporate reality.